- Start Date -July 2026
- Expected end date - June 2027
- Monday-Friday - 40 hrs. - 8am-5pm
- 2-3 years of experience
- Technician must have experience with deployments of devices, PC setups and migrations.
Desktop Support Technician is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.
Responsibilities
- Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
- Provide support to client identified VIPs
- Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
- Perform Install/Move/Add or Change (IMAC) activities.
- Perform all assigned desk-side support activities
- Display outstanding technical and professional services skills at all times
- Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
- Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
- Understands and follows all documented service operations policies and procedures.
- Other duties or certifications may be assigned to meet business needs
Education and Experience:
- Typically requires technical school certification or equivalent of 1-2 years of relevant experience
- Knowledge of relevant software and hardware systems
- May require additional customer-specific certifications or training as required
- Excellence in communication and customer-facing skills
- Strong oral, written and interpersonal skills
- Ability to follow instructions and processes with minimal instruction
- Ability to lift and or move various computer equipment up to 50 lbs.
- Must own a basic repair kit
- Additional requirements may exist if offer of employment is extended
- All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.
- F2OnSite supports and adheres to all state laws regarding background checks.
- This position requires specific work hours to be adhered to. Typically the work hours are not flexible, so you must be able available to work during those hours.
About the company
Company website•IT Services and IT Consulting
F2OnSite is a trusted national leader in IT services, headquartered in Plano, Texas, with regional hubs in Boston, Austin, Charlotte, and Miami. Our purpose, “Connect People and Technology to Unlock Potential and Drive Growth” is a carefully crafted message we adhere to every day.
We specialize in ‘Labor as a Service’, managing expert technicians and engineers for large-scale projects, implementations, and ongoing support across multiple industries including data centers, healthcare, financial services, retail, entertainment and many others. With services and capabilities in over 27,000 zip codes across the U.S. and Canada, we’re the “Boots on the Ground” in IT, focusing on speed and excellence for our customers and stakeholders.
F2OnSite offers multiple practice lines, Dispatch, Project Delivery, On-Demand Staffing, ITO/Fractional IT, and Data Center services. From short-term projects to long-term roles, our solutions are designed to support and enhance your operations seamlessly.
Our comprehensive services include Infrastructure Deployments, IMAC (Implementations, Moves, Adds, Changes), desktop support, and smart hands solutions. Whether managing a 1,000-location hotel television replacement rollout, or executing complex technology deployments across 50 data centers in 10 different states, F2OnSite’s ability to internally manage large and small IT projects sets us apart from our competitors.
Visit www.F2OnSite.com for more information.
and visit our company blog at www.f2onsite.com/blog