Department: Operations - Last Mile
Location: Hazelwood, MO
Compensation: $70,000 / year
The Field Capacity Specialist is responsible for establishing and maintaining a network of qualified Independent Contractors (ICs) to support business objectives. Will coordinate with General Managers to monitor ICs performance. Collaborate with General Managers, Regional Managers and Regional Director to support business growth, attrition of ICs generation and continuing to monitor delivery SOPS to meet/exceed customer standards. Coach, train and teach IC’s on our customers’ requirements
ESSENTIAL FUNCTIONS
Contractor Business Management
- Research, identify and sign up ICs in specified markets.
- Maintain consistent vetting process for qualifying ICs based on Company, DOT and other legal requirements.
- Perform IC audits during load-out, uniform inspections, truck inspections ride-behinds, in-home, check-in and invoice validation to ensure industry- leading delivery service.
- Ensure process for IC paperwork and payout is accurate, understood and followed
- Act as recruiting liaison between IC’s and location Managers.
- Maintain industry knowledge and pulse of IC pay by differentiated delivery service level.
- Recruiting and startup planning to support ’go live’ for new business.
Support
- Maintain a thorough working knowledge of all locations, clients within those locations and services offered.
- Coordinate IC interview with Operations Team.
- Quarterly Business Reviews with ICs and Managers.
- Provide IC rates for Business Development Opportunities.
- Other duties as assigned.
- Ability to develop and maintain rapport and effective internal and external relationships to support business success.
- Excellent verbal and written communication skills.
- Experience with Microsoft Office and other business systems.
- Understand P&L and sales profitability.
- Undergraduate degree in business or a related field preferred.
- 5+ years of operations, management, systems/applications experience in logistics and supply chain service environments or delivery service providers.
- Experience with 3rd party contracts for delivery agents.
- Previous Business Development experience a plus.
About the company
Company website•Transportation, Logistics, Supply Chain and Storage
FIDELITONE, a supply chain management firm, helps you earn your customers’ loyalty through specialized services in inbound logistics, order fulfillment, last mile delivery and service parts management.
We manage resources, create right-fit solutions, and optimize supply chain processes to advance your business performance and profitability. At every step and in every service, FIDELITONE employees focus on the touchpoints that safeguard your brand and keep your customers coming back.
We’re paying attention to what matters to you in your business. We’re paying attention to what matters to your customers when you entrust your brand promise to us. We’re building high-performing answers to your toughest supply chain challenges.
Call us today at 800.475.0917 or visit fidelitone.com.