Customer Experience Associate Garmin Store - Part time
Garmin
Santiago Metropolitan Area
Sales / Marketing, Business Development
We are seeking a part-time Customer Experience Associate Garmin Store at Santiago, Chile. In this role, you will be responsible for delivering outstanding customer service and driving sales across Garmin’s product portfolio in the Garmin retail store which involves providing expert product knowledge, conducting demonstrations, providing technical support, and ensuring a positive and informative shopping experience that encourages customer satisfaction and repeat business.
Essential Functions
- Greet customers and ascertain their needs to provide effective assistance
- Provide expert product knowledge and demonstrate features and benefits of Garmin devices
- Maintain a thorough understanding of Garmin products, especially their features and benefits, and be able to clearly articulate them
- Assist customers in making informed purchasing decisions by offering tailored recommendations
- Process sales transactions accurately and efficiently using POS systems
- Meet individual sales goals and contribute to achieving team sales goals
- Ensure products are displayed according to company merchandising standards
- Professionally handle customer inquiries/requests and resolve issues related to products, orders, and returns
- Provide customer training on device operation, including updates and maintenance
- Utilize internal systems effectively to respond to customer needs and manage transactions
- Report any issues affecting customer satisfaction to management
- Follow company policies and procedures
- Actively promote and upsell related products, accessories, and services
- Contribute to a positive and supportive work environment and represent the company positively
- Assist in receiving, unpacking, and organizing new product inventory
- Utilize strong organizational and administrative skills to manage and complete assigned projects efficiently
- Act as a knowledgeable and professional ambassador for Garmin at industry and professional events, fostering positive relationships and promoting the brand
- High School Diploma or GED
- Must possess a minimum of 3 years demonstrated experience performing a customer service role substantially similar to the essential functions of this job description
- Demonstrated strong and effective verbal, written, and interpersonal communication skills
- Must be team-oriented, possess a positive attitude and work well with others
- Must possess a demonstrated ability to grasp new concepts quickly
- Must possess proficient and effective data entry skills
- Must possess proficiency using personal computers relevant to the essential functions of this job description
- Must possess personal or professional demonstrated technical aptitude that ensures effective performance of the essential functions of this job description
- Proven experience in a retail environment providing exceptional customer service
- Demonstrable knowledge and hands-on experience with a wide range of consumer electronics
About the company
Company website•Computers and Electronics Manufacturing
WHERE DO WE START?
How about Kansas City? That’s our home. That’s where Garmin put a stake in the ground in 1989. We’ve grown substantially over the years, offering diverse products and global reach in 5 diverse markets. But some things won’t ever change: Our entrepreneurial spirit and a culture where everyone’s opinion matters. That’s because we believe it’s possible to light the tech world on fire and still be on a first name basis.
BIG IDEAS, SMALL EGOS
What we do best is make products that let our customers do what they love. To do that, we focus on practical innovation, never losing sight of the benefits our products bring to our customers. Sure, we love bells and whistles. What leading technology company doesn't? But we make sure ours have purpose. It’s not about the things we make. It’s about the things we make possible.
WE’RE GLOBAL, SERIOUSLY.
Yeah, we’re based in Kansas City, but we are truly a global company. With offices throughout Europe, Asia, Middle East, South America and Australia, our products are sold all over the world. One elevator ride at our headquarters and you’re likely to hear 4 (or more) different languages being spoken. At Garmin, we may act local, but we think global.
DREAM BIG. SLEEP WELL.
At Garmin, we like to encourage dreamers. But at some point it’s nice to wake up and enjoy a fully aware life. So we make it super easy to achieve a good balance between working, dreaming and enjoying life—from workout classes offered throughout the day, breaks to get out and move on our campus, and wellness programs offered throughout the year. It’s almost impossible not to take advantage of Garmin’s work-life balance opportunities.