Job Description
Holds an important role in overseeing and optimizing procurement processes service delivery within the Procurement Organization. Responsible for delivering services as per assigned scope through effective management of Service Delivery Team, managing stakeholder relationships, and ensuring adherence to quality standards. Fosters a culture of continuous improvement by employing process and technological proficiency, along with effective communication, to drive service excellence. Participates in transformation projects, ensuring alignment with service delivery objectives, and facilitating proper integration of processes and technologies.
Job Description - Grade Specific
Role OverviewProvides and supervises procurement processes service delivery as per scope to meet specific KPIsDemonstrates and promotes organizational vision and valuesActs as a stakeholders partner and enablerMaintains a cross functional cooperation with stakeholdersEnsures service delivery activities comply with procedures and policiesActively participates in cross regional exchange of knowledge, best practices and enhancementsSupports ad hoc reporting needsDemonstrates Procure to Pay P2P process knowledgeMonitors process adherence across work perimeter and escalates concerns as needed Coordinatesorsupports junior professionals in process adherence and problem solvingProvides support and mentorship to junior service delivery professionalsExecutes improvement initiatives to achieve overall Team efficiencySupports transformation initiativesGeneral Responsibilities or AccountabilitiesDirects and supervises Service Delivery Professionals, acting as a people manager to foster a collaborative and high performing teamResponsible for procurement processes service deliveryFollows strategic and operational objectives aligned with organizational goalsEnsures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targetsHandles complex inquiriesorescalations demonstrating professionalism, competence, and client centricityResponsible for coordinating and assisting with stakeholders ad hoc reporting requirementsContributes to development and implementation of operational proceduresDevelops and maintains relationships with StakeholdersContributes to budget reviewsMaintains cross regional cooperation to keep operations alignedDemonstrates knowledge of processes and procedures relevant to the function Provides guidance and proactively shares knowledge on Procure to Pay P2P and Service Delivery procedures with junior professionals, promoting a collaborative working culture Cooperates with cross functional teams to improve tools and systems in useEnforces all procurement policies, relevant procedures and compliance processesContinually strives to simplify, standardize and improve service delivery processes Continually seeks out ways to improve stakeholders satisfaction Actively involved in transformation projects activities acting as an operational Subject Matter Experts
Holds an important role in overseeing and optimizing procurement processes service delivery within the Procurement Organization. Responsible for delivering services as per assigned scope through effective management of Service Delivery Team, managing stakeholder relationships, and ensuring adherence to quality standards. Fosters a culture of continuous improvement by employing process and technological proficiency, along with effective communication, to drive service excellence. Participates in transformation projects, ensuring alignment with service delivery objectives, and facilitating proper integration of processes and technologies.
Job Description - Grade Specific
Role OverviewProvides and supervises procurement processes service delivery as per scope to meet specific KPIsDemonstrates and promotes organizational vision and valuesActs as a stakeholders partner and enablerMaintains a cross functional cooperation with stakeholdersEnsures service delivery activities comply with procedures and policiesActively participates in cross regional exchange of knowledge, best practices and enhancementsSupports ad hoc reporting needsDemonstrates Procure to Pay P2P process knowledgeMonitors process adherence across work perimeter and escalates concerns as needed Coordinatesorsupports junior professionals in process adherence and problem solvingProvides support and mentorship to junior service delivery professionalsExecutes improvement initiatives to achieve overall Team efficiencySupports transformation initiativesGeneral Responsibilities or AccountabilitiesDirects and supervises Service Delivery Professionals, acting as a people manager to foster a collaborative and high performing teamResponsible for procurement processes service deliveryFollows strategic and operational objectives aligned with organizational goalsEnsures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targetsHandles complex inquiriesorescalations demonstrating professionalism, competence, and client centricityResponsible for coordinating and assisting with stakeholders ad hoc reporting requirementsContributes to development and implementation of operational proceduresDevelops and maintains relationships with StakeholdersContributes to budget reviewsMaintains cross regional cooperation to keep operations alignedDemonstrates knowledge of processes and procedures relevant to the function Provides guidance and proactively shares knowledge on Procure to Pay P2P and Service Delivery procedures with junior professionals, promoting a collaborative working culture Cooperates with cross functional teams to improve tools and systems in useEnforces all procurement policies, relevant procedures and compliance processesContinually strives to simplify, standardize and improve service delivery processes Continually seeks out ways to improve stakeholders satisfaction Actively involved in transformation projects activities acting as an operational Subject Matter Experts
About the company
Company website•IT Services and IT Consulting
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com