Senior Account Manager

Senior Account Manager

Location: London – London Wall

Office requirement: Minimum 3 days per week

Anchor days: Monday and Thursday

About the business

At ICIS, our mission is to optimise the world’s resources. We help companies make strategic, sustainable decisions by bringing transparency to markets across the world.

We provide a comprehensive view of global commodities markets, enabling customers to navigate complex value chains with confidence. Our offering includes price assessments, market reports and forecasts, a dedicated news channel, and supply‑and‑demand data used daily by organisations across the chemical, energy, and related sectors.

You can learn more about ICIS here:

https://www.icis.com/explore/

About the team

Our commercial teams are driven by curiosity, professionalism, and customer focus. We operate in a fast‑paced environment where strong communication, attention to detail, and commercial ownership are essential.

The team values collaboration and high standards, with a shared commitment to delivering a high‑quality customer experience. While the external market presents challenges, the internal culture is supportive, commercially focused, and performance‑driven.

About the role

We are recruiting an Account Manager to join the ICIS commercial team in London. The role is responsible for managing and growing a subscription‑based customer portfolio, primarily within the chemical sector, with some exposure to energy customers. It requires strong commercial discipline, customer ownership, and a structured approach to account management.

This is a hands‑on, customer‑facing role, suited to someone who enjoys managing renewals, developing relationships, and identifying growth opportunities within existing accounts.

Responsibilities

• Account ownership: Manage and retain a portfolio of chemical and energy customers, ensuring high renewal rates and long‑term relationships
• Commercial growth: Identify and execute upsell and cross‑sell opportunities within existing accounts
• Customer engagement: Act as the primary point of contact, delivering a professional and consistent customer experience
• Subscription management: Drive renewals through proactive planning, value articulation, and structured account reviews
• Market understanding: Develop a strong understanding of ICIS products and how customers use data to support commercial and strategic decisions
• Pipeline discipline: Maintain accurate forecasting, opportunity tracking, and account plans
• CRM usage: Use Salesforce.com to manage accounts, activity, and commercial insights
• Collaboration: Work closely with internal stakeholders to support customer needs and deliver value

Requirements

• Mid‑level to experienced profile, typically 4–5+ years in an account management or commercial role
• Experience managing subscription‑based or renewal‑driven portfolios
• Background in chemicals and/or exposure to energy customers is highly desirable
• Comfortable operating in a commercially demanding environment
• Strong commercial drive and sense of ownership
• Structured, disciplined approach to account management
• High levels of professionalism and attention to detail
• Clear, confident communicator — written and verbal
• Motivated by learning, challenge, and portfolio complexity, not just compensation

Working for you :

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers and private medical benefits
• Wellbeing programs
• Life assurance
• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel Season ticket loan
• Electric Vehicle Scheme
• Optional Dental Insurance
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts scheme via Perks at Work

Learn more about the LexisNexis Risk team and how we work here.