About the Role
The Senior Specialist - IFM is responsible for managing all infrastructure and facilities management services of the bank, ensuring operational efficiency. This vital role ensures the smooth functioning of day-to-day maintenance and facilities, contributing to the overall operational effectiveness of the bank.
Key Responsibilities
Primary Responsibilities
- Manage essential services such as reception, security, maintenance, mail, archiving, cleaning, catering, waste disposal, and recycling.
- Ensure that basic facilities are well-maintained.
- Implement performance management techniques to monitor and demonstrate achievement of agreed service levels and lead improvement initiatives.
- Ensure that facilities meet compliance standards and government regulations.
- Support future planning by forecasting the facility’s upcoming needs and requirements.
- Adhere to reporting procedures as per the bank's standards and requirements.
- Supervise facility refurbishments, renovations, and any necessary replacements and repairs.
- Generate and present regular reports and reviews of facility-related budgets, finances, contracts, expenditures, and purchases.
- Prepare documents to put out tenders for contractors.
- Liaise with external vendors to ensure efficient administrative services.
- Set up Standard Operating Procedures for managing the critical environment and ensure compliance at the site.
- Plan and monitor appropriate facility management staffing levels and ensure efficient utilization.
- Provide training to on-site teams on equipment procedures and implementation, ensuring all desired training is completed as scheduled.
- Communicate workplace safety precautions to employees.
- Develop contingency plans for uncertain situations, such as unexpected equipment breakdowns.
- Capture and share best-practice knowledge among the team.
- Collaborate with business/support units and provide them with requisite materials and services to support their day-to-day operations.
- Keep abreast of global market trends and competitor strategies in key markets.
Education
- Graduation: Bachelor of Commerce (B.Com), Bachelor of Science (B.Sc), Bachelor of Arts (BA), Bachelor of Business & Insurance (BBI), or Bachelor of Management Studies (BMS).
- Post-graduation: MBA/PGDM.
- Minimum of 2 years of relevant experience.
- Strong leadership and managerial skills.
- Ability to monitor key parameters such as productivity, hiring quality, and costs using relevant scorecards.
- Capability to attract and retain top talent for key roles.
- Adherence to benchmarks and processes for finalizing commercials and other key parameters.
About the company
Company website•Banking
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Formed in December 2018 through the merger of infrastructure finance giant IDFC Bank and retail finance specialist Capital First, we commenced commercial banking operations in 2016. Our core principles:
Vision: Building a world-class bank in India, driven by ethical, customer-friendly, digital, and socially responsible banking principles.
Universal Bank: Offering a comprehensive range of services like Retail, MSME, Rural, Startups, Cash & Wealth Management, Deposits, Corporate & Government Banking, Working Capital, Trade Finance, and Treasury Solutions.
Ethical Banking: We follow a 'Near and Dear' test, ensuring products are customer-friendly enough for employees to recommend to loved ones. We simplify legal jargon for clarity and offer 'ZERO FEE Banking' on all savings account services like SMS alerts, IMPS, RTGS, NEFT, ATM withdrawals, and more, making it India’s 1st & only bank to do so.
Customer-Friendly Banking: IDFC FIRST Bank credits monthly interest on savings accounts, offers lifetime-free credit cards with non-expiring rewards and transparent fees.
Technology-led Banking: Seamless services across mobile, branches, internet banking, call centres, & relationship managers. Our mobile app, with 250+ features, is rated 4.8 on Google Play & the App Store.
Global rating agency Forrester ranked it India’s best & among the world’s top 20 for two consecutive years.
Social Good Banking: Focusing on financial inclusion, we serve 40M+ customers, with 16M lifestyle improvement loans,15M loans to 4.3M women entrepreneurs, 6.5M vehicle loans, 1M each for sanitation & livelihood, 300K SME, and 100K home loans.
ESG Goals: We hold high ESG scores, demonstrating our commitment to financial inclusion & social responsibility.
Creating a new-age, ethical and world-class institution for India is a privilege for its employees.