Import Coordinator
Alexander Appointments
Greater Sydney Area
Customer Service, Supply Chain
Ocean Freight Import Specialist
- Permanent Full Time | $75-82k base
- Eastern Suburb | Hybrid | Onsite Parking
- Supportive team environment | Long-term career opportunities
Join a global logistics organisation with a reputation for operational excellence.
In this role, you will manage and oversee end‑to‑end import ocean freight shipments while acting as the primary point of contact for your customers.
You’ll ensure service commitments are met, build strong client relationships, and identify opportunities to add value. You will also play an important role in supporting the growth of the ocean freight function through efficient operations, accurate invoicing and continuous improvement.
You will be expected to uphold regulatory and compliance standards and respond promptly to customer issues to maintain trust and loyalty.
Key Responsibilities
- To arrange the timely and efficient handling of all required Import documentation in accordance with customer and destination requirements.
- To facilitate bookings with carriers / co-loaders and executing all pertinent shipping documentation.
- To create and confirm transport orders to ensure pickup of the shipment at origin and following up on shipment status within the Import area.
- Identifying performance issues of suppliers and proposing solutions to improve operations.
- To be a key contact for customers; handling customer inquiries and requests and assisting with customer complaints resolution.
- To proactively communication to customers regarding shipment status and exceptions.
- To manage the day-to-day Import transactional and operational requirements.
About You
- 2–5 years’ experience in ocean shipping and/or international freight forwarding, with a focus on imports.
- Experience using CargoWise (or similar freight forwarding system) – highly regarded but not essential.
- A strong drive for results, using your strengths to deliver high‑quality outcomes.
- The ability to contribute to a culture of trust, collaboration and shared purpose.
- A positive, resilient mindset with the ability to stay focused through change and challenges.
- A strong team orientation and “will to win”, looking for opportunities to learn and grow.
About the company
Company website•Transportation, Logistics, Supply Chain and Storage
At Alexander Appointments, our driving force isn’t just about finding the right resumes, its helping organisations create workplaces where people and business genuinely thrive. Recruitment for us is personal, not transactional. With over two decades in the industry, our team has learned that the strongest results come from truly listening and caring about every story and the strategic needs of an organisation. We’ve had the privilege of partnering with a wide range of clients in Supply Chain, Accounting, Business Support, and Government. Each workplace is unique, with its own culture and quirks, and we believe that finding the right fit means digging deeper than what any job brief can disclose. That’s why we take the time to get to know what matters most, from day-to-day operations to long-term goals. What we’re most proud of isn’t just our 290+ five-star Google reviews, or our standing as a long-term Government panel supplier status, it’s also the trust we’ve built by being upfront, transparent, and committed to ethical practice in every step of our process for over two decades. For us, people always come first. We love helping teams grow and seeing careers flourish. If building a strong team or finding the right talent is on your mind, reach out for a conversation. Your goals matter, and we’re here to help make them happen.