Experience by Industrious, VP of Sales
CBRE
New York, NY
Business Development, Sales / Marketing
About the Role:
As a Experience by Industrious Sales Director, you will lead the development and execution of our customer experience (CX) and digital sales initiatives across our extensive property management portfolio in the United States.
This pivotal sales role will be responsible for driving new business acquisition, expanding client relationships, and ensuring an exceptional customer journey for both prospects and existing clients. The Director will integrate customer experience best practices into sales strategies, focusing on delivering differentiated solutions that align with client needs and CBRE's value proposition. This role requires a sales leader with a proven track record in consultative sales, and a passion for fostering strong client relationships through superior service and solutions.
The role will work hand in hand with Client Solutions Sales Leaders who are focused on developing and managing the opportunity pipeline for CBRE Property Management and will include end to end sales cycle responsibilities. This is a client facing role and will involve travel to client locations when necessary
What You’ll Do:
Experience Services Growth
* Serve as the primary sales resource focused on Experience by Industrious Sales initiatives.
* Develop and execute a proactive strategic sales plan to achieve and exceed quarterly and annual targets.
* Respond to reactive sales opportunities and RFP opportunities partnered with the CBRE Property Management Platform to maximize revenue growth.
Customer Growth & Upselling
* Identify and convert upsell opportunities for existing Experience Services clients
* Conduct needs assessments to understand client pain points and position appropriate solutions.
* Build and maintain strong relationships with existing clients to drive expansion revenue.
* Attend client pitches and solutioning workshops as needed, articulating the product value proposition and differentiation.
Contract Management & Negotiation
* Take ownership of the complete Experience by Industrious contract process from initial lead through to proposal and contract to signature.
* Lead contract negotiations with customers, ensuring favorable terms while maintaining customer satisfaction.
* Assist with sales and contracting processes for PM Experience deal upsells, including scenarios involving additional scope or headcount expansion.
* Develop accurate pricing proposals and manage contract documentation.
* Collaborate with legal and finance teams to expedite contract execution.
Pipeline Development
* Generate consistent pipeline through the CBRE platform, strategic referral partnerships and proactive outreach.
* Leverage multiple prospecting channels to maintain a healthy sales funnel.
* Qualify leads and opportunities to ensure alignment with ideal client profiles.
As a Experience by Industrious Sales Director, you will lead the development and execution of our customer experience (CX) and digital sales initiatives across our extensive property management portfolio in the United States.
This pivotal sales role will be responsible for driving new business acquisition, expanding client relationships, and ensuring an exceptional customer journey for both prospects and existing clients. The Director will integrate customer experience best practices into sales strategies, focusing on delivering differentiated solutions that align with client needs and CBRE's value proposition. This role requires a sales leader with a proven track record in consultative sales, and a passion for fostering strong client relationships through superior service and solutions.
The role will work hand in hand with Client Solutions Sales Leaders who are focused on developing and managing the opportunity pipeline for CBRE Property Management and will include end to end sales cycle responsibilities. This is a client facing role and will involve travel to client locations when necessary
What You’ll Do:
Experience Services Growth
* Serve as the primary sales resource focused on Experience by Industrious Sales initiatives.
* Develop and execute a proactive strategic sales plan to achieve and exceed quarterly and annual targets.
* Respond to reactive sales opportunities and RFP opportunities partnered with the CBRE Property Management Platform to maximize revenue growth.
Customer Growth & Upselling
* Identify and convert upsell opportunities for existing Experience Services clients
* Conduct needs assessments to understand client pain points and position appropriate solutions.
* Build and maintain strong relationships with existing clients to drive expansion revenue.
* Attend client pitches and solutioning workshops as needed, articulating the product value proposition and differentiation.
Contract Management & Negotiation
* Take ownership of the complete Experience by Industrious contract process from initial lead through to proposal and contract to signature.
* Lead contract negotiations with customers, ensuring favorable terms while maintaining customer satisfaction.
* Assist with sales and contracting processes for PM Experience deal upsells, including scenarios involving additional scope or headcount expansion.
* Develop accurate pricing proposals and manage contract documentation.
* Collaborate with legal and finance teams to expedite contract execution.
Pipeline Development
* Generate consistent pipeline through the CBRE platform, strategic referral partnerships and proactive outreach.
* Leverage multiple prospecting channels to maintain a healthy sales funnel.
* Qualify leads and opportunities to ensure alignment with ideal client profiles.
About the company
Company website•Real Estate
Operating across every dimension of commercial real estate, CBRE sees more so you can do more.