Lease Analyst, Major Accounts

Kimco Realty Corporation

Charlotte, NC

Full-time•

Business Management / Project / Planning, Sales / Marketing

The Major Tenant Accounts Lease Analyst is the primary liaison with Kimco’s national and high-value tenants. This role is responsible for leading pursuit efforts, resolving billing issues, and maintaining accurate financial records. The Lease Analyst ensures timely collections, supports tenant engagement, and drives resolution of account-level concerns with a high level of service, professionalism, and responsiveness.

Key Responsibilities

Serve as the primary point of contact for a defined portfolio of major tenants.
Deliver high-quality, responsive customer service to address tenant inquiries and concerns.
Lead pursuit efforts by monitoring tenant accounts, issuing pursuit letters, and maintaining detailed notes in MRI.
Investigate and resolve billing disputes by interpreting lease terms and coordinating with internal teams.
Apply payments, reconcile accounts, and support the collections process.
Maintain Salesforce cases and ensure accurate documentation of tenant interactions.
Support A/R meetings and internal reporting efforts.
Ensure consistency in documentation and adherence to SOPs.

Qualifications

Bachelor’s degree in Business, Real Estate, or related field.
3–5 years of experience in A/R, tenant relations, or real estate operations.
Familiarity with lease terms, billing processes, and financial systems.
Experience with MRI and Salesforce preferred.
Embraces a technology-forward mindset with strong curiosity for merging tools, AI in particular, bringing forward-looking perspective that inspires innovative solutions.

Skills

Excellent customer service and communication skills
Ability to manage tenant expectations and resolve issues diplomatically
Strong interpersonal skills and a proactive, service-oriented mindset
High attention to detail and accuracy
Strong organizational skills
Ability to manage multiple priorities and meet deadlines
Analytical and team-oriented approach
Act in the company’s best interest

The expected salary range for this position is between $60,000 and $70,000. The actual compensation will be based on factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, market and business considerations and other factors permitted by law.

** Kimco Realty is an Equal Opportunity Employer – Veteran/Disability **

About the company

Kimco Realty Corporation

Company website•Real Estate

Kimco Realty® (NYSE: KIM) is a real estate investment trust (REIT) and leading owner and operator of high-quality, open-air, grocery-anchored shopping centers and mixed-use properties in the United States. The company’s portfolio is strategically concentrated in the first-ring suburbs of the top major metropolitan markets, including high-barrier-to-entry coastal markets and rapidly expanding Sun Belt cities. Its tenant mix is focused on essential, necessity-based goods and services that drive multiple shopping trips per week. Publicly traded on the NYSE since 1991 and included in the S&P 500 Index, the company has specialized in shopping center ownership, management, acquisitions, and value-enhancing redevelopment activities for more than 65 years. With a proven commitment to corporate responsibility, Kimco Realty is a recognized industry leader in this area. The company owns interests in over 550 U.S. shopping centers and mixed-use assets comprising 100 million+ square feet of gross leasable space.