Lead Supervisor
Coach
Greater Kuala Lumpur
Manufacturing / Production, Business Management / Project / Planning
Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
Brand Ambassador
- Maintains strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience
- Serves as a Brand Ambassador embodying of Coach values and increasing brand awareness
- Leads implementation of Company initiatives and support full operation of the business
- Maintain a growth mindset for business and personal development initiatives
- Establishes trust, maintains integrity, and supports an environment of collaboration within store and throughout the organization to promote a fair, positive experience, and an inclusive culture amongst the team
- Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance and implement individualized team development to increase overall customer experience
- Exemplifies strong business acumen and executes forward-planned strategies to achieve leaderships initiatives surrounding store goals / KPIs
- Supports the store with recruiting, interviewing, performance evaluation, high-level training as needed
- Provides necessary feedback and guidance geared to improve individual performance on all levels; holds team accountable for achieving individual and business goals
- Adheres to and enforces team compliance of Company policies and procedures in addition to store operational procedures
- Assists in executing innovative strategies for exceptional customer experiences for both internal and external partners
- Create a customer-centric Culture that prioritizes customer satisfaction and mentor team on clienteling strategy to build long-term customer relationships to meet business goals
- Provides HR and conflict resolution support to team and in district in absence of leadership team
- Champions the company resources to support a healthy work environment for internals customer
- 1+ years of equivalent experience in Managing Competitive Retail Space at the Lead Supervisor level
- Can bend, reach, stretch as well as lift, carry and move at least 25 pounds and, at times, lift and carry product, cartons, props or fixtures up to 50 pounds
About the company
Company website•Retail Apparel and Fashion
Coach was founded in 1941 as a family-run workshop. In a Manhattan loft, six artisans handcrafted a collection of leather goods using skills handed down from generation to generation. Discerning consumers soon began to seek out the quality and unique nature of Coach craftsmanship.
Now greatly expanded, Coach is a modern American luxury brand with a rich heritage of craftsmanship and New York style. We continue to maintain the highest standards for materials and workmanship. Coach's exceptional workforce remains committed to carefully upholding the principles of quality and integrity that define the company. We attribute the prominence of the Coach brand to the unique combination of our original American attitude and design, our heritage of fine leather goods and custom fabrics, our superior product quality and durability, and our commitment to customer service.