Learning and Development Coordinator

Job Title: Learning and Development Coordinator

Salary Range: 30-40k

Location: London, Mayfair (Hybrid)

About ThreatSpike:

At ThreatSpike, we believe that every company, no matter its size, should have access to world-class IT. Our mission is to redefine how IT is delivered, making it effortless, effective, and scalable without the usual barriers of budget, expertise, or team size. ThreatSpike has been protecting a vast global customer base for over 14 years, using technology developed in house, coupled with a world class managed service team. In the last year, we have turned our attention to managed IT, an area which many companies still struggle with due to low quality solutions and poor service being provided by the conventional IT service providers.

Following Series A funding last year, ThreatSpike is growing fast. This is a rare opportunity to join at a pivotal moment. We look for high-potential individuals who want to push themselves, take ownership, and make a real impact. If you're ambitious, thrive in fast-moving environments, and want to be part of a company where your work directly fuels growth, this is the place for you.

The role:

We are looking for a Learning and Development Coordinator to join our People team. This is a newly created role that sits at the intersection of client delivery and internal people development.

You’ll work closely with our Head of People to design, coordinate, and deliver training programmes for our onsite Operations team, who work within premier client environments, as well as supporting internal L&D initiatives for the ThreatSpike team and managers across the business globally.

What you’ll be doing:

Client & Onsite training

● Create and implement training schemes for onsite staff in high-end hospitality settings, focusing on operational compliance, conduct, etiquette, and service excellence.

● Lead and facilitate routine training/workshop sessions for various teams regularly, demonstrating confidence in presenting in person across multiple internal and external sites.

● Produce training resources that uphold client standards, including site-specific protocols, attire guidelines, and guest engagement procedures.

● Manage induction and onboarding materials for new and existing onsite personnel to ensure full readiness and confidence prior to their assignment.

● Partner with the operations and client teams to maintain the relevance of training content in line with evolving client needs.

Internal Learning and Development

● Facilitate the implementation of learning programs for internal teams, including both staff and leadership.

● Work in partnership with the Head of People and Department Heads to develop and maintain an extensive library of educational materials and resources, in areas such as public speaking and sales training for new joiners.

● Suggest and implement educational initiatives to address identified organisational needs.

● Monitor the progress of training modules and provide administrative backing for L&D projects.

What we’re looking for:

Essential:

● An interest in developing people and building training content from scratch.

● Excellent facilitation and communication skills, with confidence in group presentations and content development.

● Highly organised with strong attention to detail and the capacity to oversee various programs simultaneously.

● Passion for personnel development and creating original training materials.

● Effective collaborator capable of working across both external and internal departments.

Nice to Have

● Exposure to hospitality, facilities, or service - environment friendly.

● Keen interest in the IT industry.

● Familiarity with Learning and Development tools or platforms.

● CIPD qualification or working towards one.

What you get:

● Competitive salary, dependent on experience.

● Hybrid working options.

● Opportunity to build and shape Learning and Development at a fast-growing IT company.

● Work with a collaborative, supportive team in a high-impact role.

● Career development and growth opportunities as the company scales.

● Standard benefits package (pension, holiday allowance, etc.)