Status: Full-time (40 Hours/Week)
Pay: Starting at $19/Hour
Summary
Responsible for assisting the clinicians with all of the administration of medical records and patient contacts. Provides quality patient services, assist the patient with information, provide all referral intake, verifications/ authorizations and generally keep the clinic running efficiently, as your primary responsibilities. This employee will also assist in various administrative and physical therapy tech duties as necessary with licensed and trained PT, PTA, OT, COTA and/ or ATC. This employee will float to all locations to cover PTO and leaves of absences.
Essential Duties And Responsibilities
The essential duties and responsibilities include the following. Other duties may be assigned.
- Assists, as needed, with receiving incoming telephone calls for clinic, obtains callers name, and forwards call to appropriate person or takes a message.
- Greets patients and visitors in a polite and professional manner and provides information and assistance to them.
- Schedules appointments, orders supplies as directed by the Clinic Manager, maintains waiting room, performs word processing, assists with report generation, and other clerical duties.
- Regulates flow of laundry, as needed.
- Deals appropriately with co-worker or patient conflicts
- Utilizes appropriate communication techniques for internal/external customers (everyone).
- Resolves issues with peers/utilizes manager as mediator/resource appropriately.
- Proposes solutions to concerns/problems/issues.
- Maintains positive behavior at work with internal/external customers.
- Exhibits a willingness to adopt to changing environment including various locations as needed.
- Maintains appropriate confidentiality.
- Intake of new patient referrals.
- Verification/ Authorization of all new patient referrals.
- Provide all information (regarding intake, verification and authorization) to Integra for billing.
- Achieves goals and strives to improve quality.
- Adheres to policies and procedures including vacation/time off, punctuality/attendance
- Maintain clean, safe working environment to facilitate quality of patient care, and efficient operations.
- Recommends appropriate supplies and equipment for front office and therapy clinic.
- Recognizes and responds appropriately in emergency situations.
- Participates in staff meetings.
- Float to all locations to cover PTO and leaves of absence.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience
Required
- High School Diploma OR equivalent
- Medical, Dental, & Vision Insurance
- Paid Time Off (PTO)
- Holiday Pay
- 401k/Profit Sharing
About the company
Company website•Restaurants
FVO has been providing exceptional orthopedic care in the Fox Valley for over 50 years. All of our physicians are fellowship trained and board certified, which means they have specialized education and experience in their area of expertise. We offer state-of-the-art options such as outpatient total joint replacement and cartilage restoration, while actively researching and implementing the next generation of proven orthopedic technologies. Our Ambulatory Surgery Center and in-house imaging ensure both uncompromising quality and affordable care. Same day orthopedic care via OrthoFirst makes urgent care accessible and affordable. With eight office locations across Geneva, Algonquin, Elgin, Barrington, and Yorkville, you can get world-class care close to home.
A trip to the ER can be both expensive and time consuming. Fox Valley Orthopedics offers a convenient and cost-effective alternative in our OrthoFirst urgent care centers. We treat all ages and you can be seen by an orthopedic doctor the same day as your injury for the same copay you pay for an office visit. Simply walk in one of our six locations to be treated for broken bones, sprains, strains, muscle/joint injuries, sports injuries, dislocations, and/or work injuries.