What You’ll Do
- Serve as a primary point of contact for customers—handling inquiries, follow-ups, and issue resolution
- Manage customer setup, service coordination, and ongoing communication
- Support collections efforts, including tracking, follow-up, and maintaining customer relationships
- Assist with high-volume invoicing, including PO matching and documentation accuracy
- Coordinate service jobs and ensure accurate records
- Maintain data in Salesforce and internal systems
- Perform light AR/AP data entry, as needed.
- Assist with reporting and general office functions
- 5+ years of office/administrative experience
- Strong background in customer service, collections, communication, and invoicing support
- Experience in commercial construction, roofing, HVAC, manufacturing, or similar industry preferred
- Ability to thrive in a fast-paced, high-volume environment
- Highly organized with strong multitasking skills
- Proficient in Microsoft Office; Salesforce a plus
- Willingness to learn and grow
Location: Yonkers, NY
Schedule: Monday – Friday, 8:00 AM – 5:00 PM (in-office)
Benefits
- Medical, Dental, and Vision Insurance
- Paid Time Off (PTO)
- Comprehensive benefits package
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Nations Roof provides equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic. Our company is a Drug Free Workplace.
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About the company
Company website•Construction
Nations Roof is a B2B commercial roofing contractor serving clients across the United States with the personalized care of a local provider. We specialize in proactive maintenance, responsive repairs, full replacements, and emergency service coordinated through local branches or our 24/7/365 National Service Center. Our customers benefit from dedicated account managers, ensuring streamlined communication and consistent service across every location.
With certified crews across 40+ locations, a proven safety culture (EMR 0.47), and thousands of successful projects across every industry, we deliver consistent, warranty-compliant workmanship at scale. Our maintenance and warranty tracking tools help you manage your roof assets over time.
Learn more at www.nationsroof.com.