Nationwide Children's Hospital-Central Scheduling Representative-Multiple Openings Available
Nationwide Children's Hospital
Vidin, Vidin, Bulgaria
Business Development, Sales / Marketing
Job Description Summary:
Schedules numerous clinic outpatient appointments, obtains accurate demographic, insurance, and physician information, and pre-registers outpatients in a timely and accurate manner.
Job Description
Essential Functions:
- Schedules patients for designated outpatient services and coordinates changes in appointments through canceling or re-scheduling.
- Works referral lists and contacts patients for appointments. Collaborates and communicates with departments and physicians whose services are scheduled.
- Interviews and registers designated patients in the computer system. Pre-registers patients scheduled for less than 30 days in the future.
- Obtains accurate demographics, insurances, and physician information during registration.
- Screens registrations and customer data to ensure insurance eligibility and pre-certification and that physician referral requirements are met.
- Assists in identifying self-pay patients and refers them to financial assistance, instructing on requirements.
- Assists in the training and development of new employees.
- High school graduate, required.
- Associates degree, preferred.
(not specified)
Certifications
(not specified)
Skills
- Ability to understand, retain, learn, and problem solve complex and quickly changing information with minimal supervision. Must be able to multi-task and handle various priorities in a flexible, rapidly changing environment.
- Knowledge of medical terminology and the impact of managed care trends on hospital operations, preferred.
- Excellent interpersonal, verbal, and written communication skills, with bilingual abilities a plus. Must have excellent customer service skills with the ability to relate to diverse age and demographic backgrounds.
- Ability to function as a team member responsible for staffing operational hours, collaborating in a respectful way, and contributing to the overall success of the team.
- Four years of experience in customer service and registration or admitting areas, required.
- Keyboarding, typing, and data entry skills, required. Computerized scheduling experience, preferred.
- One year of experience working on a mainframe computer, required.
- Experience using Outlook, Word, and Excel.
OCCASIONALLY: Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Loud Noises, Pushing / Pulling: 0-25 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder, Squat/kneel, Standing, Walking
FREQUENTLY: (none specified)
CONTINUOUSLY: Audible speech, Color vision, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Repetitive hand/arm use, Seeing – Far/near, Sitting
Additional Physical Requirements Performed But Not Listed Above
(not specified)
"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"
About the company
Company website•Hospitals and Health Care
Nationwide Children’s is one of America's largest pediatric hospitals, an international leader in research and is ranked in all 10 specialties on U.S. News & World Report’s 2025-26 “America’s Best Children’s Hospitals” list. Our staff, comprised of 1,600 medical professionals and over 16,000 employees, provides state-of-the-art pediatric care for 1.8 million patient visits annually. And, according to the Children’s Hospital Association, Nationwide Children's is the #1 provider of pediatric surgery in the country.
Our doctors represent every major pediatric sub-specialty. With over 50 locations throughout Ohio, signature programs include heart, cancer, gastroenterology and neonatology care, all of which are internationally recognized. Tim Robinson is CEO of Nationwide Children’s Hospital, which includes the Abigail Wexner Research Institute at Nationwide Children’s Hospital, Nationwide Children’s Hospital Foundation and The Center for Family Safety and Healing at Nationwide Children’s Hospital.
As home to the Department of Pediatrics of The Ohio State University College of Medicine, Nationwide Children’s physicians train the next generation of pediatricians and pediatric specialists. The Abigail Wexner Research Institute at Nationwide Children’s Hospital is one of the Top 10 National Institutes of Health-funded freestanding pediatric research facilities. Nationwide Children’s remains true to the original mission since its founding in 1892 of providing care regardless of a family’s ability to pay. More information is available at NationwideChildrens.org.