Description
Job Summary: The Sales Support / Customer Service Representative will be primarily responsible for handling of the day-to-day customer issues such as customer returns, missing product, missed deliveries, wrong material and sales errors.
Job Duties
- Establish strong working relationships with employees and customers to ensure service levels are exceeding customer’s expectations
- Resolve product or service problems by clarifying the customer’s complaint, determine the root of the problem, explain the solution, expedite any correction and follow up
- Process customer adjustment – Create paperwork for customer returns and process credits
- Dispatch for driver; get contact info, wrong addresses when a driver is having a problem
- Contact drivers for Estimated Time of Arrival for customers
- Handle Return Authorizations with Vendors
- Access daily delivery manifests
- Maintaining the hot list; communicating between appropriate departments
- Making changes to redeliver for wrong addresses or rescheduling a delivery.
- Managing missed deliveries- entering Error Report and communicating to the Branch that needs to redeliver it.
Qualifications:
- Demonstrate strong ability to work in fast pace, high pressure environment
- Excellent computer skills and capability to adeptly operate NEFCO’s Enterprise Resource Planning, Eclipse, as well as the Microsoft Office Suite
- Excellent verbal and written communication skills
- Strong customer service skills
- Maintains excellent regular attendance, punctuality at work to ensure a high-quality and timely response for customers;
- Must perform work accurately and with a sense of urgency and integrity while paying strict attention to detail.
- Degree is preferred (although industry experience may be considered in lieu of degree)
- 3-5 years of work experience (preferably in construction supply sales)
- This is a non-exempt position, eligible for overtime.
About the company
Company website•Wholesale
NEFCO is a family owned and operated construction supply company providing a broad range of products and services to a large variety of professional contractors. With 70+ locations across the United States, NEFCO provides localized, contractor-centric services including extensive industry expertise, large local inventories, fast dependable jobsite delivery, turnkey engineering services, and specialty fabrication and assembly of construction materials.
We are the manufacturer’s voice; employees are our family; and we are the contractor’s most trusted partner.
When it comes to our suppliers, employees, or customers, we are always there when they need us. We never stop working for them.
When they build, we build together.