About Idenfo
Idenfo is a fast-growing RegTech company helping global organisations streamline AML, KYC, and compliance processes. We work with international clients across multiple jurisdictions, combining technology with deep compliance expertise. We're building technology that helps global organisations solve one of the hardest problems in business today - staying compliant while scaling fast.
Role Overview
We are looking for a Sales Operations & CRM Specialist to manage, optimize, and scale our sales processes using Pipedrive and related tools. This role will work closely with the sales team to ensure accurate activity tracking, seamless integrations, and actionable reporting to improve conversion rates and team performance.
Key Responsibilities
- CRM Management: Own and manage Pipedrive setup including pipelines, stages, fields, and automations. Ensure data hygiene and continuously improve pipeline structure.
- Sales Process Optimization: Analyze drop-offs across pipeline stages, identify bottlenecks, and recommend improvements.
- Automation & Workflow Management: Build and optimize email sequences and ensure automations are functioning correctly.
- Integrations Management: Manage integrations with tools like LinkedIn Sales Navigator, Apollo, and calling tools. Ensure proper syncing and activity logging.
- Activity Tracking: Ensure all calls, emails, and LinkedIn outreach are captured and standardized.
- Reporting & Insights: Build dashboards on follow-ups, conversion rates, and activity performance. Provide weekly insights.
- Data Enrichment: Support lead generation and ensure accurate data capture.
- Training & Adoption: Train sales team and ensure consistent CRM usage.
- 2–4 years experience in Sales Ops or CRM roles. Strong experience with Pipedrive or similar CRM.
- Understanding of B2B sales.
- Experience with LinkedIn Sales Navigator, Apollo, and automation tools like Zapier.
- Basic analytical skills.
- CRM adoption rate, activity tracking accuracy, conversion improvement, and reporting quality.
About the company
Company website•IT Services and IT Consulting
Idenfo is a global RegTech company helping organizations simplify compliance, strengthen risk management, and build trust through intelligent identity verification and AML solutions.
We provide a comprehensive suite of compliance solutions designed to help businesses meet evolving regulatory requirements while delivering seamless customer onboarding and enhanced fraud prevention.
Our core services include:
• Identity Verification (IDV): AI-powered document verification, biometric face matching, liveness detection, and anti-spoofing technology for secure digital onboarding.
• AML & Name Screening: Real-time sanctions, PEP, watchlist, adverse media screening, and continuous monitoring to identify financial crime risks and maintain compliance.
• Know Your Business (KYB): Automated business verification, Ultimate Beneficial Owner (UBO) identification, company registry checks, and corporate due diligence.
• Risk & Compliance Solutions: Customer risk scoring, ongoing monitoring, case management, regulatory reporting, transaction monitoring support, and tailored compliance workflows.
Trusted by 2,000+ organizations across multiple industries, Idenfo enables banks, fintechs, financial institutions, payment providers, crypto businesses, legal firms, real estate companies, and regulated enterprises to streamline compliance without compromising customer experience.
Our AI-driven platform helps reduce onboarding time, minimize false positives, improve operational efficiency, and strengthen protection against fraud, money laundering, and financial crime.
At Idenfo, we're committed to making compliance smarter, faster, and more accessible—empowering businesses to grow confidently while staying ahead of regulatory change.
Our Values
• Innovation through AI
• Customer-first approach
• Trust & Transparency
• Security & Privacy
• Regulatory Excellence
• Continuous Improvement