- Administer, configure and enhance the ServiceNow platform
- Develop workflows, business rules, integrations and automation solutions
- Lead platform upgrades, patches and lifecycle management
- Support ServiceNow ITSM, ITOM, CMDB and other modules
- Collaborate with service owners, architects and delivery teams
- Ensure platform security, performance and availability
- Identify opportunities to automate and simplify business processes
- Manage integrations with enterprise systems and cloud platforms
He angitūtanga: The opportunity
Auckland Council’s Technology Services has an opportunity for a ServiceNow Platform Specialist to join the Platform Engineering team. As a ServiceNow Platform Specialist, you will be responsible for the development, administration, support, enhancement, and continuous improvement of Auckland Council's ServiceNow platform.
You will work closely with cross-functional teams, and service owners to design, configure, and optimise ServiceNow solutions that improve service delivery, automate business processes, and enhance user experience
You could expect to work on:
- Administer, configure and enhance the ServiceNow platform
- Develop workflows, business rules, integrations and automation solutions
- Lead platform upgrades, patches and lifecycle management
- Support ServiceNow ITSM, ITOM, CMDB and other modules
- Collaborate with service owners, architects and delivery teams
- Ensure platform security, performance and availability
- Identify opportunities to automate and simplify business processes
- Manage integrations with enterprise systems and cloud platforms
This role requires significant Platform Engineering experience. You will have experience in similar roles within large complex organisations
We will be looking for specific experience with the key role requirements:
- 5+ year hands-on ServiceNow administration and platform development experience
- Experience with:
- ITSM
- CMDB
- Discovery
- Service Catalogue
- Flow Designer
- Integration Hub
- API integration experience
- ITIL understanding
- Experience in enterprise-scale environments
- Ideally, you'll also have experience with:
- ServiceNow CSA / CAD
- Automation and scripting experience
- Integration experience with Azure, SAP or MuleSoft
- JavaScript development experience
Ngā āhuatanga kei a mātou: What we offer
Auckland Council is the largest local government council across Oceania, serving over 1.7 million people and contributing towards making Tāmaki Makaurau a world-class city.
We offer a range of employee benefits and proudly support flexible working options where possible.
View a snapshot of some of our employee benefits HERE.
Help us make a difference to Tāmaki Makaurau.
Me Tono Ināianei!: Apply Now!
Applications close: 7 August
If you have any support or access requirements, please advise us when submitting your application so we can assist you.
This role is a Band G
About the company
Company website•Government Administration
Auckland Council serves over 1.5 million Aucklanders providing services, policies and decision-making.
We’re here to serve Auckland and build a more prosperous region, one that gives a voice to our citizens, and makes it a great place to live, visit and invest.
Our talented people support Auckland’s elected representatives by providing specialist advice, implementing decisions and delivering services like rubbish and recycling, resource and building consents, bylaws, events and parks.
Our vision is to create a world-class city where talent wants to live. If you are interested in working for Auckland, visit our career website (careers.aucklandcouncil.govt.nz) or check our 'Jobs' and 'Life' tabs.
Auckland Transport, Tātaki Auckland Unlimited, Watercare are independent council-controlled organisations that look after specific council assets or activities on our behalf.