KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.
Group/Division
The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
Job Description/Preferred Qualifications
We are seeking a dynamic and experienced Product Engineering Manager to lead a product support team within the KLA Services Division. This role involves overseeing new product introduction (NPI), technical support, and product sustaining activities. The successful candidate will drive the organization towards a new level of execution excellence, aligning with KLA and KLA Services initiatives and business goals, while meeting both internal and external customer expectations.
Key Responsibilities:
- Lead and manage a product support team, ensuring seamless new product introductions and robust technical support.
- Collaborate with product teams to influence design and meet service objectives, including uptime, cost of service, and performance delivery.
- Provide direction and guidance to the technical support team for both remote and onsite escalation support, ensuring customer tools meet committed uptime and performance standards.
- Engage with supply chain, manufacturing engineering, and other organizations to ensure products are supportable and sustainable, driving supportability issues to closure.
- Strong business acumen and experience in designing or supporting semiconductor equipment.
- Solid technical background in related science or engineering fields.
- Proven leadership skills with at least 10 years of experience leading a team of design or service engineers in the semiconductor equipment industry.
- Minimum of 5 years of direct management experience, preferably with experience managing managers.
- Excellent communication and collaboration skills.
- Ability to drive initiatives and achieve business goals.
- Demonstrates a proactive approach to problem-solving and decision-making.
- Exhibits strong organizational and project management skills.
- Possesses a customer-centric mindset with a focus on delivering high-quality service.
- Is adaptable and able to thrive in a fast-paced, dynamic environment.
- Masters/Bachelor's degree in science or engineering
- Minimum 6 years of experience in related field
- Experience managing engineers or service personnel is required
KLA is proud to be an equal opportunity employer
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About the company
Company website•Semiconductor Manufacturing
KLA develops industry-leading equipment and services that enable innovation throughout the electronics industry. We provide advanced process control and process-enabling solutions for manufacturing wafers and reticles, integrated circuits, packaging and printed circuit boards. In close collaboration with leading customers across the globe, our expert teams of physicists, engineers, data scientists and problem-solvers design solutions that move the world forward.
Visit us at: www.kla.com
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