Values – What We Believe In
- Autonomy and Empowerment – The engineers are responsible for delivering impact all the way from idea through to design, architecture, infrastructure, and delivery to production.
- Openness and Transparency – There are no walls; we are all in this together.
- No Fear – We welcome working in new domains and learning new technologies. There are no disciplines; we do what it takes to succeed!
- Excellence – Using the best technologies and writing reliable, scalable, and robust components.
- Data Wins Arguments – We are data-driven and focused. Get the data and act on it!
- User Privacy – Protecting users and organizations is extremely important to us, and user privacy is a top priority as well.
- Provide initial technical response to customer malfunctions and inquiries to clients via email, chat, and other direct messaging platforms, ensuring swift and effective resolution of issues.
- Diagnose and troubleshoot customer issues.
- Escalate unresolved issues to higher-level support as necessary.
- Collaborate with internal teams (Customer Success, R&D, Product, QA) to escalate and resolve complex technical challenges and ensure a high level of customer satisfaction.
- Perform various data analysis and customer reporting on an ongoing basis.
- Develop client-facing reports incorporating visual analysis elements such as graphs, charts and trends.
- Document technical issues and solutions for knowledge sharing and improvement of processes.
- Contribute to enhancing customer satisfaction by identifying recurring issues and suggesting process or product improvement.
- Stay updated on company products, services, and policies to provide accurate information to customers.
- Previous experience in a technical support or similar customer-facing role- must.
- Advanced knowledge of SQL and Excel functions- must.
- Technological orientation with a passion for learning and troubleshooting.
- Basic understanding of network communication and the cybersecurity domain.
- Excellent communication skills in English at a native language level (written and verbal).
- Ability to work in shifts, including during US working hours.
- Tech-savvy, resourceful, and eager to learn in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Basic understanding of web technologies and security principles.
- Solid planning, priority setting, and project-management skills.
- Experience with data visualization tools.
About the company
Company website•IT Services and IT Consulting
Qualitest is the world’s leading managed services provider of AI-led quality engineering solutions. It helps brands transition through the digital assurance journey and make the move from conventional functional testing to adopt innovations such as automation, AI, blockchain, and XR.
Qualitest’s core mission is to mitigate business risks associated with digital adoption. It fulfills this through customized quality engineering solutions that leverage Qualitest’s deep, industry-specific knowledge for various sectors, including technology, telecommunications, finance, healthcare, media, utilities, retail, manufacturing, and defense. These scalable solutions protect brands through end-to-end value demonstration with a focus on customer experience and release velocity.
A pioneer and innovator in its industry, Qualitest has been recognized in the highest Leader position in Everest Group's Quality Engineering Services for Mid-market Enterprises PEAK Matrix® Assessment 2024 report and has also been recognized as a Leader in The Forrester Wave™️: Continuous Automation and Testing Services Q2 2024 report.
Qualitest has offices in the United States, United Kingdom, Israel, Romania, India, Mexico, Portugal, Switzerland, and Argentina.