Quality Auditor
IQVIA
Taguig, National Capital Region, Philippines
Quality Assurance / Control
- Ensures that the quality of task completion is acceptable and accurate by reviewing the daily work produced by the team.
- Ensures that the work is meeting the required specifications/procedures and requirements through daily audits.
- Responsible for auditing quality and providing feedback to Service Delivery Team.
- Prepares QA daily, weekly and monthly reports and interacts with operations and support groups regarding quality improvements.
- Ensure adherence to client standards and recommends/develops actions plans/process improvements, if necessary to contain and correct quality problems.
- Organize process documents and make sure it is always up to date.
- Perform regular and special audits as requested by Client Teams to suit their need.
- Assist Service Delivery teams on investigating client escalations and resolve issues.
- Evaluate and discuss problems relating to accuracy scores, quality, efficiency, non-conformance and other major discrepancies with operations and support counterparts.
- Conduct coaching, QA talk and qualify new hire for process certification.
- Support QA initiatives/projects for quality, process improvements.
- Comply with Time Keeping Standards & Policies in Sprout, PSA and Team Utilization Tracker.
- Analyse client performance and conduct monthly presentation with stakeholders.
- Monitor and drive error correction
- Manage and resolve 1st level audit dispute raised by auditee
- Bachelor's Degree Or equivalent work experience Pref
- 1 -2 years Quality Assurance experience in pharmaceutical, technical, or related area. Equivalent combination of education, training and experience.
- Willing to work in night shift
- Amenable to work in Mckinley Taguig
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
About the company
Company website•Hospitals and Health Care
IQVIA (NYSE:IQV) is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. IQVIA’s portfolio of solutions are powered by IQVIA Connected Intelligence™ to deliver actionable insights and services built on high-quality health data, Healthcare-grade AI™, advanced analytics, the latest technologies and extensive domain expertise. With approximately 88,000 employees in over 100 countries, including experts in healthcare, life sciences, data science, technology and operational excellence, IQVIA is dedicated to accelerating the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.
IQVIA is a global leader in protecting individual patient privacy. The company uses a wide variety of privacy-enhancing technologies and safeguards to protect individual privacy while generating and analyzing information on a scale that helps healthcare stakeholders identify disease patterns and correlate with the precise treatment path and therapy needed for better outcomes. IQVIA’s insights and execution capabilities help biotech, medical device and pharmaceutical companies, medical researchers, government agencies, payers and other healthcare stakeholders tap into a deeper understanding of diseases, human behaviors and scientific progress, in an effort to advance healthcare. To learn more, visit www.iqvia.com.