Quality Coordinator, Quality Coordinator
Pilgrim's Europe
Craigavon, Northern Ireland, United Kingdom
Quality Assurance / Control
Location: Craigavon
We are looking for a proactive and detail-oriented Quality Coordinator to support the day-to-day activities of our Quality function. This is a key role focused on data management, compliance, reporting, document control, customer complaints, and audit support, helping to ensure the highest standards of food safety, quality and customer service are maintained.
Working closely with production, technical, planning and management teams, you'll play an important role in monitoring quality performance, identifying trends, supporting audits, and driving continuous improvement.
Key Responsibilities
- Manage and trend quality and food safety data, producing regular reports and highlighting key trends.
- Coordinate customer and consumer complaints, investigations and responses.
- Monitor and report on microbiological, chemical analysis and environmental testing results.
- Track non-conformances and corrective actions, ensuring timely follow-up and closure.
- Support internal and external audits by preparing documentation, reports and presentations.
- Maintain document control systems and ensure quality records are accurate and up to date.
- Manage supplier complaints relating to raw materials and packaging.
- Issue product specifications, production recipes and process control documentation.
- Coordinate microbiological and taste panel sampling programmes.
- Maintain packaging specifications and product photographic standards.
- Generate weekly Quality KPI reports and support continuous improvement initiatives.
- Assist with customer visits and audits, preparing information and presentations as required.
- Strong organisational skills with excellent attention to detail.
- Good IT skills, particularly Microsoft Excel, Word and Outlook.
- Excellent communication and interpersonal skills.
- Ability to analyse data and identify trends.
- Strong problem-solving and decision-making abilities.
- Self-motivated, organised and able to manage multiple priorities.
- Customer-focused approach with the ability to work effectively across departments.
- Team player with a proactive attitude.
- Third-level qualification in Food Science, Food Technology, Quality Management or a related discipline.
- Previous experience in a Quality, Technical or Food Manufacturing environment.
- Knowledge of HACCP, BRCGS Standards, Food Hygiene and Food Legislation.
- Experience of document control and quality management systems.
- Working knowledge of Microsoft PowerPoint and database systems.
About the company
Company website•Food and Beverage Manufacturing
Pilgrim’s Europe is a top UK and European food company with 40+ sites in the UK, Ireland, France and The Netherlands. We are a leader in making quality food sustainably in partnership with local farmers through our poultry, pork, lamb and beef supply chains.
Driven by passion and insight, we create better food for everyone, producing own label and branded fresh chicken, pork and lamb, as well as authentic chilled and frozen ready meals, snacking ranges, added value and food service products for multiple markets.
Our iconic brands include Richmond, Fridge Raiders, Denny, Galtee, Rollover, Oakhouse and Moy Park.
Building on the best of Moy Park, Pilgrim’s UK, Pilgrim’s Food Masters and Pilgrim’s Shared Services, we bring unrivalled scale and expertise to our customers and the opportunity of a better future for our employees.