Qualtrics XM Process Specialist

Job ID: 3844

We're on an exciting journey – transforming how we understand and enhance experiences across our organisation. As our Qualtrics XM Process Specialist, you'll be at the heart of this transformation, helping us put customer and employee experiences first.

Nordea is a place where traditions meet tomorrow. We’re not just a bank; we’re a tech employer on a mission to evolve finance securely and responsibly. Together, we impact millions of people’s daily lives by ensuring they can access our solutions anytime, anywhere, while safeguarding their personal data and wealth. Join us in making an impact on the banking industry.

About Our Team

Join our Business Enablement and Adoption team within MarTech & Sales. We're not just implementing a platform; we're creating a culture where insights drive action and experiences matter.

At Nordea, we see change as opportunity. The world moves fast, and we're committed to helping our customers succeed with tomorrow's financial solutions. Your role? Help us listen better, understand deeper, and act smarter.

What You’ll Be Doing

As our Qualtrics XM Process Specialist, you'll bridge the gap between business needs and technical possibilities. Working alongside colleagues from Personal Banking to Business Banking, you'll transform feedback requirements into powerful Qualtrics solutions.

You'll be responsible for:

• Supporting Qualtrics users and superusers across our organisation
• Translating research requirements into platform solutions
• Setting up seamless feedback processes
• Driving experience management best practices
• Managing 'Stand-alone surveys' as Epic owner
• Collaborating on survey programming and dashboard creation
• Ensuring data quality and process automation
  
  

It is not a permanent position until 31/12/2026. it is a maternity leave cover. The role is based in Copenhagen/Helsinki/Stockholm.

Who You Are

What you bring:

• A business mindset paired with technical understanding
• Sharp attention to detail without losing sight of bigger goals
• Natural curiosity and efficiency focus
• A collaborative spirit that thrives on feedback
• Ownership mentality and relationship-building skills
  
  

Your background includes:

• Deep knowledge of Qualtrics or similar experience platforms
• Experience in survey creation and management, particularly from a research agency or large organization
• Automation experience
• Skills in combining survey data with other data sources
• Technical configuration understanding
• Appreciation for experience data's business value
• Financial sector experience (advantageous)
• Fluent English communication
  
  

What We Offer

Collaboration. Ownership. Passion. Courage. These are the values that guide us in how we work and how we make decisions – and that we imagine you share with us.

People are driven by many different factors. For some, it’s to take their career to the next level. For others, it’s to break new ground within their area of expertise – in other words, with us, you will always move forward.

A culture that fosters performance and growth in one of the largest Nordic banks, offering various opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.

Hybrid working model – we believe in the value of bringing people together and at the same time we embrace the freedom of flexibility.

Diversity and inclusion are a natural part of our daily work. We know that an inclusive workplace is a sustainable one. We genuinely believe that our diverse backgrounds, experiences, characteristics and traits make us stronger together. Every day we strive to find new ways to improve diversity and inclusion within our community e.g. we have signed the European Diversity Charters in the countries where we operate to show our commitment and engage with others to continue learning and improving.

If this sounds like you, get in touch!

Next steps

Submit your application no later than 12/05/2026. For more information about the position, you are more than welcome to contact: Anja Lee Pedersen Scholl [email protected], and Ritu Mittal ([email protected]) for HR related matters.

We enable dreams and aspirations for a greater good.

We build relationships. We add a personal touch to everything we do – when advising our customers, collaborating with colleagues, and meeting our potential candidates.

We learn and develop. We take pride in being experts and thinking ahead. We use our expertise to meet our customers’ needs, from the simplest to the most complex. We bring a growth mindset to our work that enables us to focus on a broader perspective in our daily challenges.

We lead change. We are responsible and aware of the impact of our decisions, both for our customers and for our local and global communities. Mindful of our responsibility towards current and future generations, we have made sustainability an integrated part of our business strategy.

We are Nordea. We have a 200-year history of supporting and growing the Nordic economies and our values are deeply rooted in these open, progressive and collaborative societies. As one of the biggest employers in the Nordics, Poland and Estonia, you have excellent opportunities to evolve, develop and move forward with us. Studies show that members of underrepresented communities don’t apply for jobs unless they tick all the qualification boxes. If this is part of why you hesitate to apply, we would like you to reconsider and give it a chance. Maybe your profile fits our needs much better than you think.

Only for candidates in Finland: A security clearance will be performed for the person selected for this position.

Only for candidates in Sweden: For union information, please contact [email protected] or [email protected].