Reputation Manager

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Wentzville, MO
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Midtown Home Improvements Inc. company logo

Reputation Manager

Midtown Home Improvements Inc.

Wentzville, MO

Full-time•

Others

We are seeking a strategic, customer-focused Reputation Manager to strengthen our brand reputation across multiple markets and digital platforms. This role is responsible for leading online reputation strategy, monitoring customer sentiment, managing escalations, driving award recognition efforts, and enhancing customer experience programs. The ideal candidate will work closely with leadership and cross-functional teams to improve customer satisfaction, and support long-term business growth.

Key Responsibilities

  • Increase positive review volume, ratings, and online visibility through proactive reputation strategies
  • Monitor customer response and identify trends to drive actionable improvements
  • Manage escalated customer concerns with professionalism and strategic communication
  • Partner cross-functionally with leadership, operations, marketing, and customer service to improve customer experience
  • Support award and recognition initiatives that enhance brand credibility and visibility

Qualifications

  • 3+ years of experience in reputation management, customer experience, customer success, communications, marketing, operations, or a related field
  • Strong analytical and problem-solving abilities with experience interpreting customer feedback, managing escalations, and sentiment trends
  • Exceptional written and verbal communication skills
  • Highly organized with strong attention to detail
  • Proficient in Microsoft Office, CRM systems, and online platforms

Salary range: $45,000-$50,000 annually, based on experience and qualifications.

About the company

Midtown Home Improvements Inc.

Company website•Construction

Midtown Home Improvements is a local, family owned and operated company that was founded in April 1990. Midtown is an award-winning full line residential re-modeler specializing in interior and exterior home improvements throughout St. Louis and Kansas City metro areas.

Awards
NARI 2011:
Best Exterior Remodel Under 25,000
Best Exterior Remodel Over 25,000
Best Kitchen Remodel Over 30,000
Best Kitchen Remodel Under 30,000

Qualified Remodeler Top 500 Remodelers:
2013 #123
2014 #102
2015 #89
2016 #84
2017#84

Remodling 550
2014 #26
2015 #35
2016 #39
2017 #18
2018 #38

Hip 200
2017 #63

Fastest Growing Companies St. Louis Business Journal
2015 #22

Future 50 Award
2016
2018

St. Louis Business Journal Best Places To Work
2018 #1

St. Louis Post-Dispatch Top Workplaces
2015
2016 #14
2017 #9
2018 #1