Resort Manager
Anantara Hotels & Resorts
Desaru, Johore, Malaysia
Business Management / Project / Planning, Manufacturing / Production
Anantara Desaru Coast Resort & Villas
Overview
Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.
Responsibilities
Please note that this is not an exhaustive list of everything that needs to be done. Minor Hotels team members always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
Implement the resort strategy across all operational departments.
Provide a single point of leadership for all operational activities in the hotel, and to effectively lead and manage the day-to-day operational activities of the hotel.
To support and implement all corporate programmes and guidelines.
Actively support the development, training, mentoring of team members.
Manage quality improvement process in areas of customer service and team member satisfaction.
Demonstrate leadership by example.
Motivate and build a working environment in which team members are productive and innovative.
Demonstrate self-confidence, energy, and enthusiasm.
Represent the hotel in public, community, and meetings using his/her effective public speaking and presentation skills.
Identify and lead positive public relations and teamwork opportunities.
Establish, measure, monitor, and evaluate process policies and procedures.
Use problem solving methodology for decision making and follow up.
Develop business plan and evaluate business trends to modify strategies.
Interpret, analyze, and manage budget to meet business objectives.
Provides constructive coaching and counseling to team members.
Develop and train department heads to fully understand and effectively perform their job.
Be in charge of the hotel in absence of Area General Manager according to given authorization.
Perform other duties as assigned by Area General Manager
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About the company
Company website•Hospitality
Anantara. The word in Sanskrit means "without end" and evokes the freedom, movement and harmony that are the spirit of the Anantara experience and culture.
Since the Anantara experience was born in 2001 in Thailand, operating within one of Asia Pacific’s largest lifestyle companies Minor International, we have successfully expanded to Anantara Hotels & Resorts across Vietnam, China, Indonesia, the Maldives, the Middle East and Africa. As a result of our evolution, we attract passionate people looking to discover a meaningful, rewarding career and capitalise on our continued growth.
Our promise to our guests is that Anantara will bring story collecting travellers closer to local cultures and experiences with luxurious and heartfelt hospitality in exotic destinations.
Our promise to our team members is that we will provide a professional and grounded environment, offering growth, development and inspiring future opportunities.
A passion for genuine, heartfelt hospitality is a prerequisite for working with Anantara, as is professionalism and a drive to succeed. Demonstrating just as much character as the hotels and resorts they work in, our team members are the heart and soul of Anantara – providing expertise and grounded hospitality that has made us renowned throughout the world.
Discover your potential as we strive to fulfill ours.