Member Concierge & Guest Services

Job Details

Description

Position will answer questions and make reservations in a courteous and efficient manner for internal and external customers relating to any Reynolds Lake Oconee amenity or activity. Deliver exemplary service to external customers from check-in to check-out.

Duties & Responsibilities

• Knowledgeable of RLO, its history, and able to provide directions/information to all internal/external customers.
• Answer and accurately document all calls for reservations and inquiries pertaining to Reynolds Lake Oconee in a professional and courteous manner while documenting the caller’s request.
• Review and familiarize yourself with all activities/events taking place on property and in the local community.
• Make and confirm all reservations including tee times, dining, pontoons, shuttle, lodging, tennis, recreation, fitness, & member events.
• Cover Corporate Front Desk shifts as scheduled & assist with Corporate Front Desk duties during coverage.
• Primary contact and reservationist for Sales Agents & Lifestyle Package inquiries.
• Interface with Ritz Carlton reservation staff to confirm reservations & track available Lifestyle Package rooms.
• Check Departmental & Personal email and return messages promptly.
• Check/Update the Golf Cancellation Policy daily on the Golf Course Status page.
• Communicate with entire team pertinent information provided directly to you.
• Audit reservation systems to ensure correct bookings for members and guests.
• Monitor all event waitlists for the opportunity to accommodate.
• Notify Management if anything seems amiss with system set-ups for tee times and reservations.
• Stand and greet guests arriving/departing Reynolds Lake Oconee upon entrance and departure of the building.
• Process arrivals and offer beverage to guests while they wait.
• Complete daily checklists per scheduled shift.
• Contact housekeeping and/or maintenance staff with guest related requests and concerns.
• Log any maintenance concerns and provide service recovery to guests.
• Process departures, ensuring that all billing amounts and information are correct.
• Complete daily reservation Audit Report for Accounting.
• Take inventory of office supplies & maintain a clean & well-stocked coffee station throughout the day.
• Ensure interior office is closed and locked securely upon end of each day.
• Perform other duties as directed by Management.
  
  

Qualifications/Requirements/Experience/Education

• 2 years office-related & customer service experience.
• Knowledge of the hospitality industry is preferred.
• Intermediate computer skills using Microsoft Word & Excel.
• Must be well organized, detail-oriented, and ability to multitask between several software applications simultaneously.
• Must possess a pleasant speaking voice and skills of diplomacy & tact while dealing with callers & guests.
• Ability to handle multiple calls while maintaining a calm demeanor.
• Job requires the ability to work weekends & holidays. Flexible scheduling is mandatory due to 365 days of operation.
• Ability to lift up to 50lbs.
• Job requires sitting at desk (70%) and standing & greeting (30%).
  
  

Benefits

• Dental insurance
• 401(k) with company match
• Employee discounts: food, retail merchandise, boat rentals
• Golf privileges