Supervisor - Hospitality - Ryman Auditorium
Ryman Hospitality Properties
Nashville, TN
Manufacturing / Production, Business Management / Project / Planning
- Assist with daily tasks to support the Hospitality team in providing flawless guest service to artists, crew and clients. This may include staffing, training and scheduling.
- Review riders and other advance paperwork, including budgets, and follow backstage requirements for each show. Communicate with clients and artist teams in collaboration with venue departments to review specifics (transportation, catering, etc.) before event day.
- Serve as liaison to event producers, tour promoters and tour management during event load-in and throughout the event to assist with assigning dressing rooms and backstage hospitality placement and needs, etc.
- Properly set dressing rooms and catering/backstage areas for scheduled events. Maintain areas throughout the day and ensure they are restored for the next day.
- Responsible for area cleanliness. Ensure all tables, chairs, and other equipment are clean and safe.
- Maintain inventory of regularly stocked backstage supplies and products.
- Shop for items that appear on artist riders, adhering to allocated budgets.
- Assist with laundry for tours and clients.
- Ensure catering needs are met on event day. Coordinate and deliver food and beverage to the artist.
- Communicate any security, housekeeping or maintenance issues to the appropriate department and ensure issues are resolved promptly.
- Execute financial transactions and post-event reconciliation and settlements in accordance with budget/accounting expectations.
- Perform other duties as assigned.
- High school diploma or equivalent required
- 2+ years customer service experience required
- Strong interpersonal, written and verbal communication skills required
- Superior attention to detail and organization
- Ability to handle confidential information
- Must be 21 years of age for alcohol purchases
- Valid driver's license with satisfactory driving record required
About the company
Company website•Entertainment Providers
Rooted in 125 years of Music City history, with iconic entertainment brands, world-renowned destination hotels and new ventures emerging every year, there is no limit to opportunity with us. Come see what it means to make Music City, "Music City," as we continue to celebrate the country lifestyle and superior hospitality in both Nashville and beyond.
Ryman Hospitality Properties, Inc. (NYSE:RHP) is a REIT for federal income tax purposes, specializing in group-oriented, destination hotel assets in urban and resort markets. The Company’s owned assets include a network of four upscale, meetings-focused resorts totaling 8,114 rooms that are managed by lodging operator Marriott International, Inc. under the Gaylord Hotels brand. Other owned assets managed by Marriott International, Inc. include Gaylord Springs Golf Links, the Wildhorse Saloon, the General Jackson Showboat, The Inn at Opryland, a 303-room overflow hotel adjacent to Gaylord Opryland and AC Hotel Washington, DC at National Harbor, a 192-room overflow hotel near Gaylord National.
The Company also owns and operates media and entertainment assets, including the Grand Ole Opry, the legendary weekly showcase of country music’s finest performers for over 90 years; the Ryman Auditorium, the storied former home of the Grand Ole Opry located in downtown Nashville; 650 AM WSM, the Opry’s radio home; and Ole Red, a country lifestyle and entertainment brand.