Senior Network Specialist
Wipro
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Information Technology
Job Description
Role Purpose
The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.
͏
- Senior Network Engineer responsible for designing, implementing, monitoring and managing the network infra. The role can include designing system configurations, documenting and managing the installation of a new network, and maintaining and upgrading existing systems as necessary, supports BAU and projects.
- Minimum 10 years practical experience in end to end management and execution of network project infrastructure deployment involving migration of application.
- Designing and implementing new network solutions and/or improving the efficiency of current networks
- Installing, configuring and supporting network equipment including Infoblox DDI (DNS, DHCP, IPAM), routers, switches.
- Knowledge in automation scripting, implementation through automation.
- Proven track record working with multinational teams.
- Demonstrated ability in handling complex, technical issues and providing timely solutions.
- Strong ability to interact, communicate, and influence vertically and laterally
- Ability to anticipate risks and successfully develop and drive mitigation plans
- Excellent analytical and problem solving skills
- Must be comfortable in delivering messages across a wide spectrum of individuals
- Ability to navigate in complex and changing environment
- Proficient in Microsoft Project and Office (Outlook, Word, Excel, PowerPoint, Visio)
- Manage excellence in Incident / Problem / Change Management of SCB Global WAN/LAN & Security Infrastructure
- Manage High Critical Incident calls that involve complex multi-component, multi-platform issues together with peer Infrastructure teams like OS Platforms, Middleware, DB, and Application support
- Ensure end-to-end root cause analysis and regular reporting for production issues is carried out in a way that meets business and technology requirements
- Support system audits when asked and ensure all holes and vulnerabilities are closed in and the sign-off.
- Recommend and manage relevant end-to-end service improvement initiatives to address risk mitigation and service stability.
- Ensure accurate and regularly updated information related to network physical inventory, logical inventory, network diagram, network traffic flow, technical troubleshooting documents and operational process documents.
- Demonstrates continuous effort for identifying problematic areas and providing permanent fixes.
- Communicating and interacting with clients for providing expert advice.
- Assist in implementing Global Projects, owning the processes and documentation as required by individual Projects.
- Provide technical direction for systems migration and integration.
- Meeting and exceeding defined service level metrics on timeliness and accuracy.
- Work as a global team to manage the operations of multiple customers with multiple shift operations.
- Focus on maximizing customer experience while optimizing costs
͏
͏
Mandatory Skills: Cisco Routing and Switching .
Experience: 5-8 Years
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
About the company
Company website•IT Services and IT Consulting
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading AI-powered technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our consulting-led approach and the Wipro Intelligence™ unified suite of AI-powered platforms, solutions and transformative offerings, we help clients realize their boldest ambitions to build intelligent and sustainable businesses. The Wipro Innovation Network – part of the Wipro Intelligence™ suite – underpins our commitment to client-centric co-innovation and co-creation by bringing together capabilities from the innovation labs and partner labs, academia, and global tech communities. With over 240,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.