Senior Technical Analyst
Macquarie Group
Sydney, New South Wales, Australia
Information Technology
Our team supports service reliability by using data, systems understanding, and process optimisation to improve how we manage incidents, problems, and change. We work across technology and business areas to drive better decisions and stronger operational outcomes.
We are a global financial services group operating in 30 markets with 57 years of unbroken profitability. At Macquarie, you’re empowered to shape a career that is fulfilling and creates value. You will bring your insights and expertise to the task at hand and feel supported as you make your own kind of impact for a better future.
What role will you play?
In this role you will analyse data, identify trends, and translate insights into practical actions that support service reliability. You will work with stakeholders to understand their needs, improve processes, and shape solutions informed by data and business context. You will have the opportunity to apply critical thinking, especially when using modern AI tools.
What You Offer
About Banking and Financial Services
Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that’s buying a home, growing a business or investing to manage wealth.
Inclusion at Macquarie
We are committed to providing an inclusive environment for all, where different experiences, skills and perspectives are valued and respected. Macquarie provides access to opportunities for all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.
We provide reasonable adjustments to individuals who may need support during the recruitment process and employment. If you require an adjustment, please let us know during the application process.
We are a global financial services group operating in 30 markets with 57 years of unbroken profitability. At Macquarie, you’re empowered to shape a career that is fulfilling and creates value. You will bring your insights and expertise to the task at hand and feel supported as you make your own kind of impact for a better future.
What role will you play?
In this role you will analyse data, identify trends, and translate insights into practical actions that support service reliability. You will work with stakeholders to understand their needs, improve processes, and shape solutions informed by data and business context. You will have the opportunity to apply critical thinking, especially when using modern AI tools.
What You Offer
- Experience analysing data to draw meaningful insights and support decisions
- Experience working in service reliability, IT operations, or similar environments
- Strong understanding of business processes and how to optimise them
- Advanced capability using Jira and Confluence, including proficiency in JQL
- Familiarity with BI or visualisation tools, modern AI workflows, or platforms such as ThoughtSpot or Sumo Logic.
About Banking and Financial Services
Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that’s buying a home, growing a business or investing to manage wealth.
Inclusion at Macquarie
We are committed to providing an inclusive environment for all, where different experiences, skills and perspectives are valued and respected. Macquarie provides access to opportunities for all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.
We provide reasonable adjustments to individuals who may need support during the recruitment process and employment. If you require an adjustment, please let us know during the application process.
About the company
Company website•Financial Services
At Macquarie, we empower people to innovate and invest for a better future. We are a global financial services organisation with Australian heritage, operating in 30 markets. To find out more, visit us at www.macquarie.com
To read our social media disclaimer, visit macq.co/SocialMediaDisclaimer