In this role, we are looking for a switched-on individual who can coordinate successful delivery of regular service calls. You will respond to clients and arrange repairs to be conducted by our service technicians, doing all this with excellent customer service.
Role Title: Service Administrator
Location: Central Coast - Erina, New South Wales, Australia
Hours: Monday – Friday, Full Time Permanent
Reporting: Regional Manager - Central Coast
Essential Skills & Qualifications
- Preference for someone with a background in a similar role, or familiarity with roles in service and repairs
- Exceptional communication skills and friendly customer service
- Strong computer literacy (including Microsoft excel) to understand our internal systems and deliver timely service
- Highly motivated, in your willingness to learn and meeting results / targets
- A strong team player and ability to work well with internal and external stakeholders
- Receive calls from customers in a professional manner
- Communicate customer requirements with our Service Technicians, and schedule service calls
- Process purchase orders with relevant suppliers and invoices as required
- Follow up on the progress of current jobs and provide updates to customers.
- Investigate and communicate opportunities to improves processes or expand the service business.
- Employee discounts on Aidacare health equipment products and services
- Quarterly incentive scheme
- Employee Assistance Program to support mental wellness
- Benefits package includes discounts for retail, insurance, gym and more
- Comprehensive training program to equip you with the necessary skills and knowledge
Please submit your application by clicking "Apply Now". Join our team at Aidacare and help us create memorable experiences for our valued customers!
About The Company
Aidacare is one of the leading players in the Healthcare Equipment Industry, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Aidacare has 1,300 staff and over 90 locations across all states and territories in Australia.
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About the company
Company website•Medical Equipment Manufacturing
We are the leading provider of ward based equipment and rehabilitation products to Aged Care facilities, Hospitals, Physio and Occupational Therapists and private clients in Australia.
Our Strengths
* Integrity: Aidacare staff are trained and skilled to respond sensitively and helpfully to our clients’ needs in the home and assisted-living environments. We have the professionalism to build strong and lasting relationships at a Corporate, Facility, and Supply-Chain level with owners and staff of Australia’s Hospital and Residential Aged Care operators. We conduct ourselves with integrity to build long-term trusting and supportive partnerships.
*Total Quality – Our Quality Systems (ISO 9001) are supported by a rigorous Aidacare Internal Audit Program and our internal training program for our staff at the "Aidacare University" ensures we provide the highest service consistent equipment expertise.
*Service & Support – We support what we sell. We don’t walk away when there is a problem. Our national Technical Service and Maintenance teams provide maintenance and asset management systems for Government; Aged Care Facilities, Community Care providers; and Hospitals.
* National Distribution with Local Service – With 23 Aidacare locations and over 50 Distribution Partner locations, Aidacare has the network to support our customers wherever they are.