Salary: OTE £35,OOO per annum
Working Hours: Monday to Friday: 8:30am – 5:30pm, 1 in 3 Saturday mornings on a rota
About The Role
We are looking for a proactive and customer-focused Service Advisor to join our successful Aftersales team at Holdcroft Motor Group. This is an excellent opportunity for an enthusiastic individual who is passionate about delivering exceptional customer service and building lasting customer relationships.
As the face of our service department, you will play a key role in ensuring every customer receives a professional, efficient, and enjoyable experience throughout their aftersales journey.
If you have automotive industry experience, strong communication skills, and enjoy working in a fast-paced environment, we would love to hear from you.
Your Role:
- Provide outstanding customer service and support throughout the vehicle servicing and repair process
- Build and maintain strong customer relationships through effective communication and product knowledge
- Identify opportunities to maximise service sales through additional products, services, and repair recommendations
- Manage customer bookings, enquiries, and service updates efficiently and professionally
- Ensure all systems, records, and documentation are completed accurately and in a timely manner
- Work closely with technicians and the wider Aftersales team to ensure a smooth customer journey
- Maintain a highly organised workload while delivering exceptional attention to detail
- Support colleagues and contribute positively during busy periods
- Has previous experience within the automotive industry
- Has experience in a customer-facing environment
- Demonstrates excellent communication and interpersonal skills
- Is confident using computer systems and technology
- Has strong organisational skills and attention to detail
- Can effectively manage a busy workload and prioritise tasks
- Has a customer-first approach and a passion for delivering exceptional service
- Works well independently and as part of a team
- £35,000 OTE
- Commission and bonus scheme to reward performance
- Monday to Friday working pattern with Saturdays on a rota
- Colleague referral bonus scheme (up to £1,000)
- Employee discounts across the business
- Employee Assistance Programme
- Career progression opportunities within a growing organisation
- Ongoing training and development
- Supportive and professional working environment
Holdcroft Motor Group is a leading automotive retailer committed to delivering exceptional customer service and building long-term relationships with our customers. We invest in our people, offering real career progression, ongoing development, and a supportive working environment where success is rewarded.
About the company
Company website•Automotive
This family owned business has steadily grown into what it is today, implementing new ideas along the way and fine tuning the traditional.
Like most family businesses, the Holdcroft Group developed from modest beginnings. In 1966, Terry Holdcroft opened the first business in Hanley, Stoke-on-Trent. It was, and still is, renowned for a warm, friendly and personal service, with an emphasis on customer satisfaction and outstanding value for money.
Holdcroft became an immediate success and continued its development by opening dealerships throughout the Midlands selling the leading franchised marques. As the company expanded, its growth continued to be structured on a total dedication to quality motor vehicles, and customer service.
The Holdcroft Group is now firmly established as one of the largest motor vehicle retailing groups in the UK but continues to appreciate the importance of a continued personal relationship with their customers. The company recognised from an early stage that only a satisfied clientele would continue to ensure the future growth and success of all the areas of leading family business.
From its humble beginnings in the mid 1960s, the Holdcroft Group has now grown and diversified into a substantial organisation representing, across North Staffordshire and Cheshire, many of the world's largest manufacturers. A comparable number of quality used car outlets are represented within the group.
Vehicle sales are far from the only activity within the Holdcroft Group; recent years have seen the development of several associated operations. A specialised body and paint centre and franchised service centres and a strong on-line Vehicle Sales and Parts presence, all help to guarantee the Holdcroft Group stay at the forefront of the ever-changing, fiercely competitive motor industry. With an on going expansion program, the Holdcroft Group is looking forward to providing high standards of customer service to an even wider community.