Service Delivery Analyst
Northern Beaches Council
Sydney, New South Wales, Australia
Information Technology
Business Unit: Information & Digital Technology
Title: Service Delivery Analyst, Temporary - Full-time Role, 35 hours per week
Salary Range: $101,751.32 to $118,251.57 per annum + super (subject to skills and experience) (12-month contract)
Who We Are
Stretching from Palm Beach to Manly, the Northern Beaches boasts more than half of all the beaches in Sydney and a population of more than 270,000. Northern Beaches Council strives to deliver the highest quality services to our community.
Join us and you’ll be part of an organisation committed to promoting sustainable growth, leading the community, protecting our environment and creating a great future for the Northern Beaches.
Northern Beaches Council is committed to safeguarding children and young people. Council acknowledges that protecting the safety of children and young people is a whole of community responsibility and is everyone’s business.
Working With Us
Northern Beaches Council provides a comprehensive range of benefits focused on our employees’ lifestyle, health and wellbeing, recognition and career development. In this role you’ll enjoy -
- Excellent renumeration and benefits
- Employee wellness program and a range of lifestyle benefits
- High level of technological innovation with leading local Government systems / solutions
The key focus areas of this role include:
- Support the Service Desk and Delivery Team and all of IDT with technical escalation and help them to deliver according to SLA, KPI requirements.
- Adhere to and expand ITIL best practices and processes per the Council’s ITSM requirements
- Technical project involvement with internal staff training / engagement
- Provide an excellent customer experience in delivering all IT Services to internal and external customers
We’re looking for a dynamic Technical Analyst to join our Delivery Team. You’ll bring self-motivation and a proactive technology mindset to a team passionate about making a difference to our community.
Additional Information
- Position Description
- Applications close on: 24 June 2026
- Expected Interview Date: Week beginning 29 June 2026
- Questions? Please call Iva Markotic on 02 8495 6142
- As the selection criteria and role requirements remain unchanged, previous applicants need not apply
If you would like to contact us to discuss your specific circumstances, please contact the hiring manager for this role. If you do not feel comfortable to do so, please contact HR Services on (02) 8495 5070.
About the company
Company website•Government Administration
Northern Beaches Council, with the skills of a talented and dedicated team, is leading the way with initiatives that support our vibrant community, promote sustainable growth, protect our environment, and help create our future.
We offer job opportunities and ongoing career development in a range of fields, along with a work-life balance and values-driven culture.
Northern Beaches Council is focused on looking after the wellbeing of our staff to ensure they can look after the wellbeing of the community. We offer flexible work arrangements, extra leave entitlements, recognition programs, wellbeing initiatives and reimbursements for activities that support their health, access to fitness sessions and more.
Join us and you’ll be part of tribe of people committed to making a difference in our community, where you’ll be challenged and still be able to enjoy your free time at the beach, in the park or with the kids. See current opportunities on our website www.northernbeaches.nsw.gov.au/council/employment