Carisk Partners, a Best Places to Work award winning organization, is a specialty risk transfer, care-coordination company servicing insurers, government entities, self-insured plan sponsors and other managed care organizations. Through its Pathways 2 Recovery care model, Carisk Partners aims to improve outcomes and reduce overall cost of quality care by applying best practices in a patient – centered approach to manage complex challenges for the group health, casualty and auto markets.
Role Overview
Carisk Partners HeadsUp Healthcare division is looking for a Staffing Associate (Appointment Scheduler) in our Tampa, FL office to support our Dental, Doctor, and Leadership Teams. HeadsUp Healthcare is patient-first specialty managed care company for injured workers focusing exclusively on above the neck injuries.
Role Responsibilities
- First point of contact for claimant and client for all initial scheduling of medical or dental appointments – Sets the expectation
- Routinely speak with patients and providers offices simultaneously to effectively set up appointments
- Request, send, receive, and follow up on critical documentation via email and fax
- Must document and save all correspondence and documents to secured company file
- Other duties as assigned
- Medical or dental experience a plus
- Contact Center experience a plus
- High School Diploma or GED
- Cold Calling Required. Must be comfortable with cold calling.
- Ability to work well individually and in a team environment
- Ability to troubleshoot and solve problems
- Analytical ability with adept research skills
- Exceptional communication skills (written and verbal)
- Must be able to multi-task, follow procedures and have active listening skills
- Bi-lingual is a plus
- Intermediate level skills in Microsoft Outlook and all MSOffice essentials
- Must be able to adhere to company’s physical & information security standards along with training requirements.
- 10 Paid Company Holidays
- Paid Time Off
- Competitive Medical, Dental, and Vision Insurance
- Company Sponsored Life Insurance
- Supplemental Life Insurance, Short/Long Term Disability, Employee Assistance Program, Flexible Spending Account, and many other Ancillary Benefits
- 401(k) Retirement Plan with Company Match
- ClassPass Wellness Program
- Employee Discount Program
- Flexible and Hybrid Schedule Options*
- Internal Education Programs and Tuition Reimbursement Options
- Internal Advancement Opportunities
- Company-Wide Diversity and Holiday Celebrations
- Best Places to Work Award Recipient 5 years in a row!
- Schedule options and work location vary between departments and management approval
The Pay Range For This Role Is
19 - 21 USD per hour (Tampa Office)
About the company
Company website•Insurance
Carisk Partners is a specialty risk transfer, care coordination company serving insurers, government entities, self-insured plan sponsors, and other managed care organizations.
With a foundation in behavioral health, Carisk’s end-to-end combined solutions include risk-transfer, care coordination of delayed recovery, complex catastrophic cases and MBHO services. Carisk Partners aims to improve outcomes and reduce overall cost of quality care by applying best practices and a patient-centered approach to manage complex challenges for the Group Health, Casualty, and Auto markets.
Carisk Partners is committed to transforming the way patients and clients access highest quality care and support services. We strive to do well by doing good through our relentless compassion, superior service, transformative innovation and exceptional communication. Our employees are change makers delivering successful outcomes and ensuring the patients and families we serve each feel the love while working with us on their Pathway 2 Recovery.
Learn more at www.CariskPartners.com