Patient Access Representative - Scheduling (Days)

Tanner Health

Carrollton, GA

Full-time•

Health / Beauty / Fitness

A Patient Access Navigator I supports patient access activities by coordinating scheduling requests, validating scheduling requirements, and assisting patients in navigating access to care. Follows established workflows, scheduling protocols, and system guidance to ensure accurate appointment placement, patient readiness, and a positive patient experience. Demonstrates accountability for completing assigned work accurately and timely while supporting efficient access to care and successful appointment outcomes.

Qualifications

Education: High School Diploma or GED

Experience: Six months of related experience

Knowledge, Skills And Abilities

Escalation & Support: Demonstrates accountability in supporting team workflows and departmental operations by actively contributing to shared workloads, assisting with coverage needs, and maintaining flexibility to meet changing patient access demands and performance expectations.
Demonstrated effective organizational and time management skills in a high-volume, fast-paced work environment
Ability to follow structured standard workflows, protocols, and system guidance with consistency and accuracy
Effective verbal and written communication skills, with the ability to engage professionally with patients, provider offices, and clinical staff to include advanced level practitioners and physicians. Further, demonstrates professionalism and the ability to collaborate effectively with peers, leadership, and internal hospital team members
Ability to multitask and manage competing priorities across calls, workqueues, and digital workflows
Strong customer service skills with the ability to actively listen, show empathy, and respond appropriately to patient needs
Basic problem-solving skills with the ability to recognize issues and escalate appropriately
Demonstrates adaptability to new systems, workflows, and process changes with the ability to maintain composure and productivity in a structured, performance-driven environment

Licenses & Certifications

NONE REQUIRED

About the company

Tanner Health

Company website•Hospitals and Health Care

Tanner Health is a non-profit regional healthcare provider serving west Georgia and east Alabama. Tanner facilities include the 201-bed acute care Tanner Medical Center/Carrollton, the 40-bed acute care Tanner Medical Center/Villa Rica, the 25-bed critical access Higgins General Hospital in Bremen, the 15-bed Tanner Medical Center/East Alabama in Wedowee and the 92-bed behavioral health facility Willowbrooke at Tanner.

Other Tanner services include Tanner Cancer Care, Tanner Heart Care, Tanner Urgent Care, Tanner Women’s Care, Tanner Occupational Health, Tanner Center for Sleep Disorders, Tanner Advanced Wound Center, Tanner Pain Management Center, Tanner Diagnostic Imaging, Tanner Home Health, Tanner Hospice Care and more.

Tanner also operates Tanner Medical Group, one of metro Atlanta’s largest multi-specialty physician groups, consisting of 30 physician practices with specialties in cardiology and interventional cardiology, family medicine, general surgery and breast surgical oncology, infectious diseases, internal medicine, obstetrics and gynecology, pediatrics, plastic and reconstructive surgery, psychiatry, radiation oncology and vascular surgery.

Tanner employs more than 4,500 people and offers a medical staff of more than 300 physicians representing 34 unique medical specialties practicing throughout west Georgia and east Alabama.