Cedar are looking for a Technology Operations Manager to join a growing organisation operating within a regulated industry, currently investing in their technology capabilities to support the next phase of their growth.
Cedar are seeking an experienced hire to oversee day-to-day technology operations across a modern Microsoft environment. This is a senior operational role focused on service ownership, supplier management and stakeholder engagement rather than hands-on technical administration.
Working across Technology, Risk, Compliance, Data and Change functions, you will ensure technology services remain stable, secure and scalable. You will also play a key role in driving operational improvements, strengthening resilience and ensuring third-party providers consistently deliver against agreed expectations.
This role offers the opportunity to influence technology operations within a dynamic organisation undergoing continued transformation.
Key Responsibilities
- Oversee the operational performance of core Microsoft technologies, including Microsoft 365, Azure, identity and endpoint management services.
- Manage and challenge managed service providers and technology partners, including service reviews, SLA management, incident escalation, root cause analysis and remediation tracking.
- Ensure device and endpoint compliance issues are identified, monitored and resolved appropriately.
- Oversee joiner, mover and leaver processes across user access, devices, licensing and offboarding activities.
- Work closely with Risk, Compliance, Projects, Change and Data teams to translate business requirements into effective technology outcomes.
- Support cyber security activities through operational oversight of access controls, patching, endpoint compliance and supplier-led remediation activities.
- Contribute to the enhancement of technology assurance and control frameworks across the organisation.
- Ensure technology services support wider governance, data management and operational requirements.
- Support business continuity and disaster recovery planning, testing and ongoing improvements.
- Produce reporting across service performance, incidents, supplier delivery, operational risks and compliance activities.
- Drive continuous improvement initiatives across technology operations and service management practices.
About You
You will be an experienced technology operations professional with a track record of working in regulated or complex environments and a passion for delivering high-quality technology services.
Experience in the following areas is desirable:
- Microsoft 365, Azure and enterprise technology operations.
- Supplier and managed service provider management.
- Incident, problem, change and service management.
- Cyber security and operational resilience practices.
- Governance, audit and compliance environments.
- Business continuity and disaster recovery planning.
- Stakeholder management across both technical and non-technical teams.
- Management reporting and operational performance metrics.
- Driving process improvements and enhancing service delivery.
About the company
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Cedar is a specialist recruitment and search consultancy that provides bespoke solutions to Finance, Tax, Change & Transformation and Procurement & Supply Chain and Public Sector/Not-For-Profit clients, within the UK and internationally.
As a specialist consultancy, we are agile, flexible, innovative and our enviable track record proves we punch well above our weight when it comes to delivering appointments that last and add value.
Whether recruiting for entry or board level, on a permanent or contract basis, our entire culture is based on the concept of Listen. Advise. Deliver. We listen to our clients and candidates, understand their key drivers and then advise them as to the best approach to ensure effective delivery. This philosophy helps make sure we get it right first time, every time.
To find out more about our work or how we can assist you or your organisation please contact a member of the team on 0203 002 8050 or email [email protected] or visit us at www.cedarrecruitment.com.