Branch Manager (Hawaii Kai)- Territorial Savings
Bank of Hope
Honolulu, HI
Business Development, Sales / Marketing
- Develop and implement strategies to achieve individual and branch sales goals, including new business development, referrals, and account retention.
- For select branches, generate mortgage loan volume to support branch sales goals and overall business growth.
- Collaborate with team members to identify customer needs and recommend tailored financial solutions.
- Build relationships with customers and the local community to promote the bank’s products and services.
- Conduct outreach activities, such as attending community events and networking, to drive branch growth and visibility.
- Lead, mentor, and coach branch employees, including operational and sales staff, to achieve performance goals.
- Conduct regular team meetings to communicate branch objectives and align staff efforts.
- Provide ongoing training and development opportunities to enhance employee skills and knowledge.
- Maintain staffing needs, including recruiting, scheduling, and performance management.
- Develop a strong relationship between all partners and the branch to deliver comprehensive banking.
- Onboarding of all new employees along with the Operations Manager.
- Ensure the delivery of exceptional customer service by maintaining high service standards and resolving escalated customer issues.
- Promote a customer-focused culture by fostering strong relationships and addressing customer feedback.
- Educate customers on bank products, services, and digital tools to enhance their banking experience.
- Oversee day-to-day branch operations, ensuring compliance with bank policies, procedures, and regulatory requirements.
- Collaborate with the Operations Manager to ensure operational excellence, effective cash management, and smooth workflow execution.
- Conduct regular audits and reviews to identify process improvements, mitigate risks, and maintain compliance with regulatory standards.
- Ensure branch compliance with federal and state banking regulations, including BSA, CRA, and Fair Lending requirements.
- Monitor and address operational risks, escalating issues as necessary to safeguard bank assets and customer information.
- Maintain accurate records and documentation to support compliance and regulatory reporting requirements.
Education/Credentials
- Bachelor’s degree in accounting, business administration, or related field or equivalent experience.
- For select branches, the branch manager must hold an active NMLS and will have mortgage loan sales goals that contribute to business growth.
- Required: Minimum seven years of experience in banking and five years of experience in a management position.
- English: Written and Verbal: Fluent
- Required: Strong leadership, organizational, and problem-solving skills.
- Required: Excellent communication and interpersonal skills, with the ability to mentor and support team members effectively.
- Required: Proven ability to achieve sales goals and develop effective business strategies.
- Required: Comprehensive knowledge of banking policies, regulations, and operational procedures.
- Required: Proficiency with banking systems, digital platforms, and standard office software applications.
- Additional Languages: Korean preferred
Salary ranges are determined based on qualifications, level, and location.
Exact compensation may vary based on your skills and experience.
Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.
About the company
Company website•Banking
Bank of Hope is a regional Korean American bank in the United States with $17.07 billion in total assets as of March 31, 2025. With the addition of Territorial Savings, a division of Bank of Hope, effective April 2, 2025, the Company became the largest regional bank catering to multicultural customers across the continental United States and Hawaii. Headquartered in Los Angeles, the Bank provides a full suite of commercial, corporate and consumer loans, deposit and fee-based products and services, including commercial and commercial real estate lending, SBA lending, residential mortgage and other consumer lending; treasury management services, foreign currency exchange solutions, interest rate derivative products, and international trade financing, among others. The Bank operates 46 full-service branches in California, New York, New Jersey, Washington, Texas, Illinois, New York, New Jersey, Alabama and Georgia under the Bank of Hope banner, and 29 branches in Hawaii under the Territorial Savings banner. The Bank also operates SBA loan production offices, commercial loan production offices, and residential mortgage loan production offices throughout the United States, and a representative office in Seoul, South Korea. Bank of Hope is a California-chartered bank, and its deposits are insured by the FDIC to the extent provided by law. Bank of Hope is an Equal Opportunity Lender. For additional information, please go to www.bankofhope.com for Bank of Hope and www.tsbhawaii.bank for Territorial Savings, a division of Bank of Hope.