TVC - Claims Benefit Advisor (Strikeforce) - (Veterans Services Representative III)
Texas Veterans Commission
Houston, TX
Legal / Public / Security
Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00058389
You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section
The selected candidate will need to be able to start in this position on Monday, June 15th, 2026.Please Note: All resumes must contain employment history, education, licenses, skills, and other qualifications applicable to the position.To learn more about TVC Employee Benefits, please click on this link.Submitted Through Work in Texas:Work in Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile: CAPPS RecruitGeneral Description: As a member of the State Strike Force Team of the Texas Veterans Commission, this position performs senior level claims review. Work may involve assessing existing claims for proper documentation and completeness; reviewing claims for correct application of laws and procedures; evaluating action taken by rating boards in rating veteransand#8217; claims for benefits and taking necessary corrective action for successful adjudication of veteransand#8217; claims for benefits.To promote a strong environment, TVC maintains a telework policy. Telework is decided by the division and contingent on performance. Telework is not a contract of employment and if granted may be terminated at any time and for any reason without notice.Essential Duties and Responsibilities:and#183; Develops, reviews, and files claims and supporting evidence for successful adjudication.and#183; Coordinates staff activity in the development and adjudication of existing claims and appeals.and#183; Reviews work of staff to determine compliance with applicable legal requirements, agency policies and accepted standards.and#183; Consults and instructs with Claim Advisors and VCSOs (Veteran County Service Officers) concerning veteranand#8217;s claims work and related problems.and#183; Understands and applies Department of Veterans Affairs (VA) rules and regulations when reviewing VA documents and veterans claim submissions.and#183; Evaluates and analyzes existing benefit claims and determines appropriate action necessary to complete processing and adjudication.Military Crosswalk information:https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_SocialServices.pdf
Qualifications: Minimum Education: Graduation from an accredited four-year college or university with major course work in social work, business management, political science or a related field. Experience and education may be substituted for one another. College Transcripts are required and must be provided before an interview can be extended, it is preferred they be attached to the application.Minimum Experience:Three (3) years of specialized experience assisting with documentation to determine basic eligibility for benefits or programs, preferably VBA experience.Additional Requirements: A valid Texas Driverand#8217;s License must be provided within 90 days of hire.Preferred Experience and Qualification:and#183; Honorably discharged veteran preferred.and#183; Experience in filing benefit claims with the Department of Veteran AffairsKnowledge, Skills and Abilities:and#183; Knowledge of VA rules and regulations and VA databases such as, VBMS, SHARE, and CASEFLOW.and#183; Skill in the use of personal computers. Microsoft Office Suite strongly preferred.and#183; Ability to interpret laws, rules, and regulations applicable to the processing of veteransand#8217; claims.and#183; Ability to maintain efficient and effective relationships with stakeholderAbility to communicate effectively both orally and in writing.Environmental Physical Conditions:Normal office work environment, mostly sedentary in nature. May involve walking; standing; remaining stationary for long periods of time; pulling and pushing; kneeling, stooping, and bending; and safely lifting and carrying items weighing up to 30 pounds. Work involves extensive telephone usage and repetitive hand/wrist/finger motions while using the computer.Notes to Applicants:To receive Military Employment preference, a copy of the DD Form 214 (member #1 not accepted), NA Form 13038, VA Summary Benefits Letter, or a DD form 1300 must be provided before an interview can be extended.College transcripts, licenses, certifications, etc. must be provided before an interview can be extended. If this information is not provided prior to the interview, your application may be rejected because it is incomplete. Attaching documents to the application is preferred.If you require any reasonable accommodation for the interview process, please inform the hiring representative who calls to schedule your interview.This position has been designated as a security sensitive position. A criminal background investigation will be conducted on the final candidate for this position.DUE TO THE HIGH VOLUME OF APPLICATIONS, WE DO NOT ACCEPT TELEPHONE CALLS. APPLICANTS SCHEDULED FOR INTERVIEWS WILL BE CONTACTED.Veterans Information: The Texas Veterans Commission is committed to hiring Veterans and is proud to employ the highest percentage of Veterans among all state agencies. Additional info may apply via the job posting.AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER:The Texas Veterans Commission does not discriminate on the basis of personand#8217;s color, race, national origin, gender, gender identity/gender expression, sexual orientation, marital status, disability religion, or age in employment or the provision of services.
You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section
The selected candidate will need to be able to start in this position on Monday, June 15th, 2026.Please Note: All resumes must contain employment history, education, licenses, skills, and other qualifications applicable to the position.To learn more about TVC Employee Benefits, please click on this link.Submitted Through Work in Texas:Work in Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile: CAPPS RecruitGeneral Description: As a member of the State Strike Force Team of the Texas Veterans Commission, this position performs senior level claims review. Work may involve assessing existing claims for proper documentation and completeness; reviewing claims for correct application of laws and procedures; evaluating action taken by rating boards in rating veteransand#8217; claims for benefits and taking necessary corrective action for successful adjudication of veteransand#8217; claims for benefits.To promote a strong environment, TVC maintains a telework policy. Telework is decided by the division and contingent on performance. Telework is not a contract of employment and if granted may be terminated at any time and for any reason without notice.Essential Duties and Responsibilities:and#183; Develops, reviews, and files claims and supporting evidence for successful adjudication.and#183; Coordinates staff activity in the development and adjudication of existing claims and appeals.and#183; Reviews work of staff to determine compliance with applicable legal requirements, agency policies and accepted standards.and#183; Consults and instructs with Claim Advisors and VCSOs (Veteran County Service Officers) concerning veteranand#8217;s claims work and related problems.and#183; Understands and applies Department of Veterans Affairs (VA) rules and regulations when reviewing VA documents and veterans claim submissions.and#183; Evaluates and analyzes existing benefit claims and determines appropriate action necessary to complete processing and adjudication.Military Crosswalk information:https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_SocialServices.pdf
Qualifications: Minimum Education: Graduation from an accredited four-year college or university with major course work in social work, business management, political science or a related field. Experience and education may be substituted for one another. College Transcripts are required and must be provided before an interview can be extended, it is preferred they be attached to the application.Minimum Experience:Three (3) years of specialized experience assisting with documentation to determine basic eligibility for benefits or programs, preferably VBA experience.Additional Requirements: A valid Texas Driverand#8217;s License must be provided within 90 days of hire.Preferred Experience and Qualification:and#183; Honorably discharged veteran preferred.and#183; Experience in filing benefit claims with the Department of Veteran AffairsKnowledge, Skills and Abilities:and#183; Knowledge of VA rules and regulations and VA databases such as, VBMS, SHARE, and CASEFLOW.and#183; Skill in the use of personal computers. Microsoft Office Suite strongly preferred.and#183; Ability to interpret laws, rules, and regulations applicable to the processing of veteransand#8217; claims.and#183; Ability to maintain efficient and effective relationships with stakeholderAbility to communicate effectively both orally and in writing.Environmental Physical Conditions:Normal office work environment, mostly sedentary in nature. May involve walking; standing; remaining stationary for long periods of time; pulling and pushing; kneeling, stooping, and bending; and safely lifting and carrying items weighing up to 30 pounds. Work involves extensive telephone usage and repetitive hand/wrist/finger motions while using the computer.Notes to Applicants:To receive Military Employment preference, a copy of the DD Form 214 (member #1 not accepted), NA Form 13038, VA Summary Benefits Letter, or a DD form 1300 must be provided before an interview can be extended.College transcripts, licenses, certifications, etc. must be provided before an interview can be extended. If this information is not provided prior to the interview, your application may be rejected because it is incomplete. Attaching documents to the application is preferred.If you require any reasonable accommodation for the interview process, please inform the hiring representative who calls to schedule your interview.This position has been designated as a security sensitive position. A criminal background investigation will be conducted on the final candidate for this position.DUE TO THE HIGH VOLUME OF APPLICATIONS, WE DO NOT ACCEPT TELEPHONE CALLS. APPLICANTS SCHEDULED FOR INTERVIEWS WILL BE CONTACTED.Veterans Information: The Texas Veterans Commission is committed to hiring Veterans and is proud to employ the highest percentage of Veterans among all state agencies. Additional info may apply via the job posting.AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER:The Texas Veterans Commission does not discriminate on the basis of personand#8217;s color, race, national origin, gender, gender identity/gender expression, sexual orientation, marital status, disability religion, or age in employment or the provision of services.
About the company
Company website•Government Administration
The Texas Veterans Commission’s mission is to advocate for and provide superior service that will significantly improve the quality of life for all Texas veterans, their families, and survivors.
TVC provides quality service through nine program areas:
- Claims Representation and Counseling
- Veterans Employment Services
- Veterans Education
- Communications and Veterans Outreach,
- Veteran Entrepreneur Program,
- Health Care Advocacy
- Veterans Mental Health Program
- Women Veterans Program,
- Fund for Veterans’ Assistance
We connect with all veterans across the state, and tailor our service to meet their needs and the needs of their families and survivors, while ensuring that Texas veterans maintain the highest quality of life and well-being through its advocacy and dedication to veterans’ services.
We hold ourselves personally and professionally accountable to provide exemplary customer service to veterans, their families, and survivors through our core values.