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First Federal Bank company logo

Underwriting Supervisor

First Federal Bank

Jacksonville, FL

Full-time•

Sales / Marketing, Finance / Banking / Insurance

At First Federal Bank, our core values speak to the heart of our organization and are the essence of our company’s identity. Everything we do is centered around our community, customer service, our stability, and being trustworthy. These values support our mission and vision, shape our culture, and provide a foundation for the future.

Offering a dynamic benefit package that includes but is not limited to:

  • Four Medical Plan Offerings to choose from
  • Employer HSA Contributions (Coverage/Plan exclusions)
  • Employer Provided Life Insurance Policy
  • Annual Health Incentive
  • Annual Wellness Reimbursement
  • Tuition Reimbursement program
  • Generous Match 401k Retirement Plan
  • Paid Sick Leave
  • Paid Vacation Leave
  • 11 Paid Holidays Based on the Federal Reserve Calendar

If you are ready to take on a challenging and rewarding role; we invite you to apply for this exciting opportunity.

Essential Functions

  • Supervise and coach a team of mortgage underwriters, providing guidance on complex loan scenarios and policy interpretation.
  • Manage daily workflow assignments to balance workloads and meet productivity and turn-time goals.
  • Conduct quality control reviews and provide constructive feedback to underwriters to ensure accuracy and adherence to guidelines.
  • Act as a subject matter expert (SME) for loan programs, investor requirements, and regulatory compliance.
  • Assist Underwriting Manager with training, as needed for FHA/VA designations.
  • Perform second level reviews.
  • Underwrite loans, as needed, in compliance with product, agency, and portfolio product guidelines, as well as all federal and state regulations.
  • Monitor and respond to Underwriting help desk scenarios.
  • Provides the best service to our customers with innovative and creative solutions.

Job Requirements

  • 10+ years mortgage underwriting experience with at least 2 years in a leadership, supervisory, or team lead role.
  • In-depth knowledge of Fannie Mae, Freddie Mac, FHA, VA, USDA, and/or jumbo loan guidelines.
  • Strong understanding of regulatory requirements and compliance (TRID, RESPA, ECOA, HMDA, etc.).
  • Proven ability to manage team performance, provide coaching, and meet department goals.
  • Detail-oriented, strong problem-solving, exercise sound judgement, effective collaboration, and ability to adapt and thrive in a dynamic environment.
  • Strong communication and interpersonal skills, with the ability to work cross-functionally.
  • Must have DE (Direct Endorsement), SAR (Staff Appraisal Reviewer), or LAPP certifications.
  • Experience with LOS platforms such as Encompass, or similar.
  • Bachelor’s degree in finance, business, or related field preferred.
  • Extended hours sitting and performing computer tasks may be required
  • Employees confirm they are able to perform the essential functions of this position to continue employment with First Federal Bank.

Bilingual candidates encouraged to apply.

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About the company

First Federal Bank

Company website•Wholesale

First Federal Bank has been serving customers since 1962 when it opened in Live Oak, Florida as a Savings and Loan Association. Today, First Federal is a community based, mutual bank that serves over 60,000 customers from 26 retail branches and several lending centers in Florida, Georgia, and Wisconsin. FFBF offers customers diversified financial services including personal and commercial banking, lending, mortgages, investments and more.

From the start, we’ve been equally committed to exceptional service and value. Our customers depend on our expertise and experience. We are continually augmenting and improving our products and services to make banking as easy and beneficial as possible. First Federal also provides customers with a full range of technology based banking channels including Online Banking, Mobile Banking and automated Telebank.

First Federal Bank is a member of the Federal Deposit Insurance Corporation and is an Equal Housing/Equal Opportunity Lender. For any of your banking needs, please visit us online, at a local branch, or call 877-499-0572.