Nilee Consult

Nilee Consult is a business transformation consultancy that leverages customer experience management, process re-engineering and digital marketing techniques to drive business value (reduce cost, improve service and increase revenue) for its clients.

We support businesses with Customer Experience management strategies to help them be highly productive and deliver an efficient experience that improves their conversion rates, brand awareness, customer retention, fosters loyalty, and ultimately leads to an increase in revenue.

Our Customer Experience Management Services Include:
Process, Employee & Technology Audit
Process re-engineering and Business Transformation
User Experience Research & Design
Customer Persona & Journey mapping design
Customer Experience & Customer Service Training
Mystery Shopping & Customer Insight Research

Our Digital Marketing Services Include:
SEO
Digital Display Advertising
PPC
Influencer Marketing
Social Media Management
Digital Marketing Advisory

We work with our clients to analyze the root cause of difficult customer experience scenarios and provide targeted strategies and training interventions designed to transform the experience received by customers and to put our client’s businesses on the path of growth.

Nilee Consult, Helping you grow and retain your customers.

“Nilee” – Is a Ga word that means Knowledge.