Ombudsman post(e)

ombudsman post(e) is a federal independent and impartial public service. It was created by virtue of the Law of 21 March 1991 reorganizing a number of economic public companies. ombudsman post(e) has been competent since February 2007 for all postal operators active on Belgian soil. The service acts as an appeal body and can therefore only treat the dispute if it was already introduced as a complaint to the concerned postal operator in the first place. If the company and the postal user can not reach an agreement, the latter can file an official complaint with the ombudman services.