Overview
About opcyc GmbH
op like operations and cyc like cycle
WFM with a process-oriented structure and a lot of operational experience.
opcycWFM was not created on a green table. The development of opcycWFM has been accompanied by experienced call center experts since day one. At opcyc, nobody imagines understanding your call centre, your operations better than you do ... but we understand the craft ... better than the others! And you can see this in opcycWFM at every point. opcycWFM can do operations!
Intelligent WFM ensures optimum circulation in the call centre.
The operational cycle in a call centre needs to be understood. Project, team, processing times, training, various skills, forecast, events, shift planning, shift staffing, production start, absences, productivity, intraday forecast, constantly changing parameters. opcycWFM intelligently supports this operating cycle in the call centre.
Imprint https://opcyc.de/opcyc/de/impressum-de
WFM with a process-oriented structure and a lot of operational experience.
opcycWFM was not created on a green table. The development of opcycWFM has been accompanied by experienced call center experts since day one. At opcyc, nobody imagines understanding your call centre, your operations better than you do ... but we understand the craft ... better than the others! And you can see this in opcycWFM at every point. opcycWFM can do operations!
Intelligent WFM ensures optimum circulation in the call centre.
The operational cycle in a call centre needs to be understood. Project, team, processing times, training, various skills, forecast, events, shift planning, shift staffing, production start, absences, productivity, intraday forecast, constantly changing parameters. opcycWFM intelligently supports this operating cycle in the call centre.
Imprint https://opcyc.de/opcyc/de/impressum-de
