OpenText Observability and Service Management

For years, IT Operations has been reactive, focused on monitoring or on ticketing systems to maintain performance and manage service requests. This approach creates order for IT but drives up support costs and frustrates users. At OpenText, we believe the best ticket is the one that doesn’t get submitted. This can be achieved through excellent self-service for users and exceptional service reliability, which is what we’ve built the OpenText™ Observability and Service Management Cloud to deliver.

Our approach is unique because of our relentless focus on cutting the cost and complexity of IT Operations. Our solutions simplify IT operations complexity and reduce costs by accurately discovering and revealing your entire asset environment – something every other vendor struggles with. We then use that foundation of discovery to help you resolve problems faster through complete observability that doesn’t nickel and dime you for every little thing you monitor. And we can help you reduce operational costs using common, embedded AI throughout our solutions and codeless configurations that enable lower-skilled staff to maintain and use the products.