Candidate Profile / Job Description

We are seeking an experienced Desktop Support Technician for an onsite assignment in Santander, Spain, during the month of January. The technician will support end users in a corporate environment, performing troubleshooting, hardware interventions and workplace IT tasks according to internal procedures.

Responsibilities

Provide L1/L2 onsite support for end users (Windows 10/11).

Diagnose and resolve hardware, software and peripheral issues.

Install, configure and replace desktops, laptops, monitors and accessories.

Support ticket resolution through the customer s ITSM tool.

Assist with IMAC (Install, Move, Add, Change) activities.

Ensure proper documentation of actions taken.

Collaborate with remote teams and follow SLA / workflow guidelines.

Minimum Requirements

2+ years of experience in IT Support / Desktop Support / Field Services.

Strong knowledge of Windows OS, Office 365, printers, and hardware troubleshooting.

Experience with ticketing systems (ServiceNow, Remedy, Jira, or similar).

Good understanding of networks at a basic support level (LAN, Wi-Fi, cabling).

Ability to work onsite daily, independently and professionally.

Fluent Spanish required basic English an advantage.

Customer-oriented attitude, punctuality, and strong communication skills.

Contract Details

Duration: 1 month (January).

Location: Santander (onsite only).

Schedule: Business hours (exact schedule confirmed during onboarding).

Windows, Office 365, Active Directory, Hardware, ServiceNow, ITSM

Jobs

Desktop Support Technician (1mes)

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