Response BPO

Elevate your CX

Response BPO offers a range of Smart Outsourcing solutions, using a combination of a highly skilled workforce and innovative technologies to achieve the best results.

We are specialized in providing world-class services in: Customer Service, Patient Support, Customer Experience (CX), Sales, Appointment Setting, Back-Office, Concierge and Debt Collection services.

Our contact center location:
Durban, South Africa

Offices:
Amsterdam, The Netherlands

Smart Outsourcing delivers significant benefits, enabling businesses to focus upon their core competencies whilst increasing efficiency and reducing costs.

• 20+ years call center & CX experience
• Quality call center operation in South Africa
• Specialized in Patient Support, Customer Service & Retention
• Modern tailored training & development programs
• Optimum 24/7/365 Support
• RPA call center automation software
• Tier 1 Telecommunication and IT Infrastructure

Our Services
• Inbound / Outbound/ Webchat
• Customer Service
• Customer Experience (CX)
• Patient Support Services
• Debt Collection
• Customer Acquisition & Retention
• Appointment Setting
• Quality Assurance
• Billing and Back-office Operations