As a Senior Customer Success Executive, you'll contribute directly to Seopas success, owning customer accounts, shaping long-term partnerships, onboarding new customers and driving mutual growth with our clients, with opportunities to progress your career, taking responsibility for bigger, key accounts in a growing and supportive team.

The EB1 team primarily focuses on bringing insurance and utility providers onto our comparison websites and growing these relationships and accounts through adding more products.

In This Role You Will

Own relationships with multiple accounts, be a trusted advisor, understanding customer needs and working together to identify new sales opportunities with existing customers.
Negotiate with impact, securing contracts and new product opportunities that benefit both customers and the business.
Pursue new business growth by identifying untapped opportunities through current partner accounts and proactive market research
Represent Seopa at customer meetings, conferences and exhibitions to aid business and organisational development (some travel within the UK required)
Share your knowledge with colleagues and where appropriate assist junior employees.
Become a market expert, understanding customer, market and industry trends to anticipate future needs, identify and drive opportunities for growth, based on your knowledge of Seopa product lines.
Provide product support for customer accounts, collaborating with other teams to resolve issues in a timely manner
Onboard new customers, liaising with other teams to ensure seamless integration
Monitor and report on business activities and provide accurate and timely reports to customers and the customer success manager.
Collaborate with other teams, including engineering and product management to deliver new opportunities and ensure alignment with customer expectations on roll out of new customer products or updates.

Personal Specification The Successful Candidate Will Be

Determined and eager to embrace new experiences and responsibilities.
Confident communicator: Empathetic and comfortable dealing with senior company executives.
Customer focussed: Thrive on customer interaction
Organised and proactive

Academics

Strong degree in a Business or IT field, ideally with a 2:1 or equivalent, relevant experience in this sector.
3 grades Bs or above at A-Level are desirable although not essential.

Essential Criteria

Minimum of 4 years recent experience in a Customer Success or Account management role, ideally from a technology, consulting, insurance, financial, utilities product background
Experience managing and maximising the profitability of multiple B2B relationships, with a record of identifying opportunities to upsell and grow existing accounts.
Experience working in a target driven environment.
Strong analytical skills to interpret data.
Excellent skills in MS Office (particularly Excel).
Proven ability to self-educate
Able to influence and negotiate effectively.
Superb written and verbal communication skills. Able to communicate confidently face to face and virtually.

Desirable

Experience in an IT, e-commerce, fintech or financial services environment
An appreciation of web/software development
Experience of CRM or Google Analytics.

Must be eligible to live and work in the UK and can identify with and commit to our company values:

SMART:We are innovative and strategic, we find better ways to do things

EFFICIENT:We maximise productivity and value for money, we minimise waste and duplication

OPEN:We are one team diverse, loyal and respectful, we welcome new ideas, challenge and change

PASSIONATE:We are ambitious, positive and driven, we celebrate the success of our company and colleagues

ACCOUNTABLE:We are responsible, trustworthy and dependable, we do what we say we will

Remuneration:Seopa offers a competitive salary and comprehensive benefits package, including:

performance based bonus
private medical insurance
life assurance
pension and opportunity for annual pension review
health cashback plan
hybrid working arrangements
additional service-related holidays
option to buy additional holidays
cycle to work scheme
full access to online learning system
wide-ranging discount reward schemes
annual travel card loan

About Seopa

This is an excellent time to join our multi-award-winning company. The right candidate will have an opportunity to work in a friendly, dynamic and inclusive working environment with like-minded, talented and passionate individuals with options for hybrid working giving the flexibility to work a mix of in the office and at home.

An indigenous company founded in 2003 with branches in Belfast (Head Office) and Timisoara, we are an industry leader in creating and hosting insurance, finance and utility price comparison engines. In addition to providing our software and systems to other companies, we operate our own insurance comparison brands - and

Used by millions of customers annually, our systems enable insurance providers to secure business within their target markets and empower consumers to easily identify those providers who meet their financial product requirements at market leading prices. Our Affinity Partnership arrangements facilitate other companies to increase the range of services offered (and revenue generated) via their websites. Our products are used by over 400 financial partners in the insurance, finance and utilities industry.

Our success is recognised by a series of awards including six consecutive Deloitte Technology Fast 50 awards, a Deloitte EMEA Technology Fast500 award, several prestigious Deloitte Best Managed Companies awards Gold Standard Best Managed Companies awards (2020 -2022) and Platinum Best Managed Companies award .

Skills

Account Management Negotiation Data Analysis Sales Fintech Customer Focus

Jobs

Senior Customer Success Executive

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