TOM Bank has already transformed banking with Hadi!

If you’re saying, “I want to be part of the Dream Team of a fast-growing digital bank that’s reshaping finance and breaking conventions,” then TOM is waiting for your application!

As TOM Bank Hadi, we are Turkey’s first and largest digital retail bank, with a bold vision to become one of the top five fintech companies in Europe. Moreover, with a 4.8/5 app rating — which we see as the most important measure of our success: customer satisfaction — we have become one of the most admired banks in Europe.

With our Hadi app, we have reached 3.3 million banking customers in a short period of time. We are also proud to operate under the umbrella of Aydın Holding, a strong group that brings together leading brands.

About the Department

Our Credit Engineering & Business Analysis team is responsible for analyzing, designing, and improving mission-critical banking processes that power:

Multi-channel loan origination processes
Credit limit, loan utilization, and repayment processes
Loan product and credit campaign management platforms
Collection, administrative follow-up, and legal follow-up processes
Integration flows with internal banking systems and external institutions
Enterprise architecture-aligned credit services, operational screens, and reporting needs

We work closely with software development, product, risk, operations, legal follow-up, and business teams to deliver scalable, compliant, and customer-focused banking solutions.

As a team, our mission is to transform complex banking needs into clear, executable, and high-quality analysis outputs while keeping speed, clarity, and customer experience at the center.

What We Expect From You

Ability and willingness to actively use AI-powered tools in analysis processes, including requirement refinement, functional test documentation and operational efficiency enhancement.

Role Overview

As a Business Analyst, you will take an active role in analyzing and shaping credit, collection, and follow-up related banking processes.

You will work closely with business units, product owners, software development teams, architects, QA teams, and external vendors to clarify business needs, define requirements, design process flows, prepare analysis documents, and support end-to-end delivery.

You will play a key role in transforming business expectations into clear functional requirements, ensuring that credit and collection-related processes are designed in a scalable, compliant, and operationally efficient way.

This is a remote position.

What You Will Do

Analyze business needs related to credit, loan utilization, repayment, collection, administrative follow-up, and legal follow-up processes
Prepare clear and structured business requirement documents, functional analysis documents, process flows, and user stories
Work closely with product, risk, operations, collection, legal follow-up, and technology teams
Translate complex banking rules into understandable and executable analysis outputs
Define screen requirements, service needs, integration flows, validation rules, exception scenarios, and reporting needs
Support development and QA teams throughout the delivery lifecycle
Review test scenarios and support UAT processes with business teams
Identify gaps, ambiguities, and risks in requirements before development starts
Contribute to process improvement, automation, and digitalization initiatives
Work in alignment with enterprise architecture, compliance, audit, and operational requirements

Required Qualifications

2+ years of professional experience as a Business Analyst, preferably in banking, fintech, or financial services
Experience in credit, loan, or lending processes
Strong understanding of banking business processes and operational flows
Ability to prepare clear business requirements, functional analysis documents, process diagrams, and user stories
Experience working with software development teams in Agile/Scrum environments
Strong analytical thinking and problem-solving skills
Ability to communicate effectively with both technical and non-technical stakeholders
Experience in requirement clarification, impact analysis, and end-to-end process design
Ability to manage ambiguity and turn unclear business needs into structured analysis outputs
Strong ownership, follow-up, and coordination skills
Excellent written and verbal communication skills
Self-driven, proactive, and result-oriented mindset

Nice to Have

Experience in collection, administrative follow-up, legal follow-up, or debt recovery processes
Knowledge of credit lifecycle processes such as application, limit allocation, utilization, repayment, restructuring, collection, and legal follow-up
Experience with banking core systems, especially BOA systems
Experience with external integrations such as Risk Center, legal systems, collection platforms, or third-party service providers
Experience in SQL and ability to analyze data at a basic/intermediate level
Familiarity with API, web service, integration, and microservice concepts
Experience preparing test scenarios and supporting UAT processes
Experience with Jira, Confluence, TFS, Azure DevOps, or similar tools
Interest in AI-assisted analysis, requirement quality improvement, and process automation

What We Expect From You

You are able to understand complex banking processes and explain them clearly
You ask the right questions before jumping into solutions
You care about requirement quality, testability, and operational sustainability
You can work comfortably with business, technology, and vendor teams
You do not only document what is requested; you challenge unclear points and help shape the right solution
You are detail-oriented but also able to see the big picture
You are comfortable working in a fast-growing digital bank environment
You value clarity, ownership, and teamwork

At TOM, our working culture is fueled by our values — they are part of our DNA.

As TOM, we are:

Customer Passionate – We aim for the heart of our customers 💜

Game Changers – We make a difference 🚀

Smart & Efficient – We work smart 🤝

Super Clear – We live with radical clarity 😎

Dream Team – We succeed through strong team spirit 🏅

Join us and let’s reshape the future of banking together!

To get to know us better, click here:

https://hadigeliyorhadi.com.tr/hadi-indir

You can also try Hadi and share your feedback with us at basvuru@tombank.com.tr.

If you want to be part of the team that is transforming banking, we look forward to your application.

TOM Katılım Bankası A.Ş. (“TOM”) ile iş başvuru süreci kapsamında paylaşacağınız kişisel verileriniz, 6698 sayılı Kişisel Verilerin Korunması Kanunu (“Kanun”) kapsamında; iş başvuru süreçlerinin yürütülmesi ve iletişim faaliyetlerinin yürütülmesi amaçları başta olmak üzere Çalışan Adayı Aydınlatma Metni'nde sayılan diğer amaçlarla sınırlı olarak işlenecektir. Kişisel verilerinizin işlenmesine ve Kanun’un 11. maddesi kapsamındaki haklarınıza ilişkin detaylara Çalışan Adayı Aydınlatma Metni’nden ulaşabilirsiniz.

Jobs

Business Analyst

Posts