Branch Manager

Full Time

Mid Management

Lansdale, Lansdale, PA, US

Branch Manager Job Description

Position Overview

The Branch Manager is responsible for leading the branch team to deliver sales growth, exceptional customer service, and operational excellence. This role requires balancing sales leadership, showroom support, account management, and operational oversight. The Branch Manager is accountable for creating a disciplined, motivated, and customer-focused branch environment while ensuring alignment with company initiatives.

About the Role

We are looking for a Branch Manager to lead sales, showroom, and operations at our Omaha, NE location. This role is responsible for driving revenue growth, managing key customer accounts, and ensuring an exceptional showroom and branch experience. The Branch Manager will coach and develop the sales team, oversee day-to-day branch operations, and serve as the main point of contact for customers and regional leadership.

What You’ll Do

- Lead and coach OSRs, Account Managers, and Design Consultants to achieve sales goals.

- Manage showroom traffic, customer consultations, and account relationships.

- Partner with the Operations Manager to ensure safe, efficient, and compliant branch operations.

- Drive new business development while supporting existing key accounts.

- Communicate company initiatives, provide weekly updates, and ensure consistent execution.

What We’re Looking For

- Proven leadership experience in sales, distribution, or operations.

- Strong organizational and follow-up skills.

- Ability to coach, motivate, and develop a team.

- Customer-first mindset with strong relationship-building skills.

- Track record of driving sales and managing operations.

Key Responsibilities

Sales Leadership & Coaching

- Conduct regular one-on-ones with OSRs, Account Managers, and Design Consultants to support development and drive performance.

- Provide coaching, feedback, and accountability to ensure sales targets are achieved.

- Partner with the Regional VP as needed on performance management.

Showroom Support

- Oversee the day-to-day showroom experience to ensure customers receive exceptional service.

- Assist with showroom traffic, sales consultations, and closing opportunities.

- Support the team in finding materials, pricing, and product solutions to close sales.

- Ensure company updates, promotions, and initiatives are communicated and executed in the showroom.

- Support training and development of showroom staff and assist with association and event planning.

Safety & Warehouse Team Management

- Provide oversight and daily leadership to the operations team, ensuring a safe and efficient work environment.

- Partner with the Operations Manager to maintain compliance with safety standards and branch procedures.

- Support warehouse operations as needed to ensure smooth customer and sales support.

Account Management

- Actively manage key accounts, building strong relationships with contractors, fabricators, and design partners.

- Conduct outside visits to drive sales growth and maintain strong customer connections.

- Track opportunities, follow up on leads, and ensure CRM is updated to reflect pipeline activity.

Leadership & Communication

- Act as the branch point of contact for corporate and regional updates, ensuring timely and consistent communication.

- Lead weekly branch huddles to reinforce priorities, celebrate wins, and drive accountability.

- Foster a culture of teamwork, accountability, and continuous improvement.

Skills & Qualifications

- Proven leadership experience in sales and/or operations, preferably in distribution, construction supply, or related industry.

- Strong organizational and follow-up skills; disciplined in task execution and accountability.

- Ability to coach, motivate, and develop a diverse team.

- Excellent communication and interpersonal skills, with the ability to manage both showroom and outside customer relationships.

- Customer-first mindset with a track record of delivering sales results.

- Ability to balance multiple responsibilities: sales leadership, showroom management, account management, and operations oversight.

Performance Expectations

- Weekly coaching sessions with direct reports (OSR, AM, DC).

- Daily showroom support and customer coverage.

- Consistent execution of company initiatives and reporting requirements.

- Branch safety, operational, and sales performance metrics achieved.

- Strong collaboration with Regional VP and Operations Manager to align branch performance with company strategy.

Why Join Us

- Lead a dynamic branch team and have direct impact on growth.

- Work in a customer-focused, team-oriented environment.

- Competitive compensation and benefits.

Jobs

Branch Manager

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