The Operations Manager (OM) leads multiple projects simultaneously for USC with the goal of extending their current engagements into new assignments for the company. As such, s/he manages, trains and mentors Project Managers (PMs) and Senior Project Managers (SPMs) for the successful planning, execution and completion of their projects, works across multiple disciplines and industries, must be able to understand his/her clients’ business and build credibility quickly with c-suite. The OM manages PMs and SPMs on multiple projects at different client locations, for different clients at the same time.

FUNCTIONS AND DUTIES:

Ensure USC PMs and SPMs are well-prepared, organized and resourced to successfully manage projects through ongoing coaching and follow-up.
Assess, evaluate and report the work of the Project Managers to USC’s Executive Team (Senior VP of Operations and/or Senior VP Business Development), set up corrective actions as needed.
Understand the client’s business to design effective processes, organizations, change and learning programs to drive real business benefits.
Define client projects undertaken by USC, including scope, goals and deliverables to be managed by PMs and SPMs to support business objectives as defined by project stakeholders.
Prepare client deliverables (including requirements, functional designs, future and current state process flows, strategy assessments and proposals) that PMs and SPMs must execute with the help of USC’s Project Execution function (Project Consultants and Senior Project Consultants) as well as USC’s Executive Team (Senior VP of Operations and/or Senior VP Business Development), set up corrective actions as needed.
Review improvement plans developed by project management to ensure it meets business needs, current state processes, organizational structure and areas of concern.
Identify project issues and risks as they arise and set up mitigation plans that PMs/SPMs will execute.
Serve as a liaison between USC PMs/SPMs and members of the USC Executive Team, including the CEO, Senior VP Operations and others
Establish the guidelines and routines for PMs and SPMs to implement (weekly/daily plans) to achieve goals. Conduct quarterly performance reviews with USC Project Managers.
Create strong client relationships across all levels of the organization. Work collaboratively with clients to identify additional areas of savings and demonstrate consistent ability to extend projects as continuing needs arise.
Leverage client relationships to solicit referrals to generate new business opportunities for USC.

TECHNOLOGY EXPERIENCE:

Advanced computer skills, including MS Office Suite/MS Project, Visio, PowerBi and Excel.
Must be confident in creating graphs and Paretos
Knowledge of Work Order management tools would be an asset
Knowledge of CMMS (Computerized Maintenance Management System) would be an asset
Fluency in MS Project and or Primavera (P6) would be an asset
Fluency in Minitab statistics package would be an asset

KNOWLEDGE AND SKILLS REQUIRED:

Ability to manage people at all levels, and to develop close inter-working relationships in timeline-driven environments
Knowledge of project management practices in a work environment and how to effectively implement them
Strong leadership skills, including a history of increasing leadership responsibility and career growth in process improvement
Ability to make timely decisions under pressure and respond rapidly to navigate situations that may arise on different projects managed by different Project Managers across multiple locations
Logical and analytical problem-solving skills and a rigorous approach to project management to deliver enterprise-level projects
Ability to develop a change leadership strategy for Project Managers based on situational awareness of changes and the groups impacted
Excellent written and oral communication to present professionally documented accountability
Performance driven, adaptable, a self-starter skilled at creating structure in ambiguous environments

EDUCATION AND WORK EXPERIENCE:

10+years in the business arena at supervisory level in the consulting industry, with 5+ years as a manager (10+ direct reports or projects over 20,000 man hours/$1,000,000 budget)
Training in a formal process, organization, change, and/or learning improvement methodology at an enterprise level client or employer
An undergraduate business-related or MSE degree
Experience successfully completing multiple end-to-end projects
Broad exposure to different industries, process areas and technologies
A positive and winning attitude
Proven track record of extending or selling additional project phases for clients
Certification in industry process (e.g. SMRP, APICS, CMC, RCM, PMP, etc.) preferred
Have a valid driver’s license
Ability to travel a minimum of 5 nights a week
Fluency in multiple languages is an asset

BENEFITS:

The company provides excellent benefits and covers most of the cost for employees. Employees contribute a small percentage to medical and vision plans but the company fully covers the cost of a telemedicine plan, dental, life insurance, STD and LTD.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk and use hands to finger, handle or feel objects, tools or controls. The employee is frequently required to talk or hear. The employee is occasionally required to reach with hands and arms and stoop, kneel or crouch.

The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to adjust focus. Long periods may be spent looking at a computer screen.

Must be able to spend extended periods of time in-flight and traveling long distances.

WORK ENVIRONMENT:

While performing the duties of this job, the employee regularly works near moving equipment
The noise level in the work environment is occasionally loud
Temperature of the work environment may be extremely hot, cold or uncomfortable at times
May be required to live in primitive conditions

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