Position Summary

The WellSpring Billing & Operations Manager plays a vital role in supporting the financial health and operational excellence of WellSpring Counseling. This position oversees billing processes, supports office operations, coordinates administrative functions, and serves as a liaison between clinical staff, Central Ohio Youth for Christ (COYFC), and third-party payers. The ideal candidate is highly organized, detail-oriented, technologically proficient, and committed to supporting the mission and values of the organization.

Goal

To ensure the financial health and operational excellence of WellSpring Counseling by managing the billing process and providing strategic administrative support. This role acts as the primary liaison between clinical staff, the parent organization (COYFC), and third-party payers to maximize collection efficiency and maintain organizational mission alignment.

Key Objectives & Responsibilities

Billing Management

Manage and oversee all counseling billing processes and payment workflows
Coordinate with insurance providers and third-party payers regarding claims, reimbursements, and billing discrepancies
Monitor accounts receivable and assist in improving collection efficiency
Maintain accurate financial records and ensure billing compliance standards are met
Work collaboratively with COYFC finance staff regarding reporting and reconciliation processes

Client Intake Oversight

Support and oversee the client intake process to ensure timely and accurate onboarding
Coordinate intake documentation, scheduling systems, and client communication procedures
Ensure confidentiality and compliance with HIPAA and organizational standards

Office & Operational Support

Maintain WellSpring office operations in conjunction with the Intake Coordinator
Ensure office systems, supplies, and administrative processes function efficiently
Provide administrative and operational support for counseling staff and leadership
Assist in implementing and improving office workflows and operational procedures

Psychiatry Division Support

Provide scheduling, billing, and administrative coordination support for the WellSpring psychiatry division
Assist with communication between providers, clients, and support staff as needed

Data & Reporting

Collect, organize, and maintain program data and metrics
Prepare regular operational and billing reports for leadership review
Assist leadership in tracking organizational goals, outcomes, and performance indicators

Spiritual Responsibilities

Support and uphold the mission, vision, and values of Central Ohio Youth for Christ and WellSpring Counseling
Participate in staff meetings, prayer, and spiritual development opportunities as appropriate
Demonstrate Christ-centered professionalism in all interactions with staff, clients, and community partners

Qualifications

Excellent administrative and organizational skills
Strong interpersonal and written/verbal communication abilities
High attention to detail and strong clerical skills
Ability to prioritize tasks and manage multiple responsibilities effectively
Affinity for and comprehension of technology and office systems
Experience with billing procedures preferred, or willingness to learn quickly
Ability to maintain confidentiality and handle sensitive information appropriately
Experience in healthcare, counseling, nonprofit, or office administration environments preferred
Commitment to the mission and values of WellSpring Counseling and COYFC

Jobs

Billing and Operations Manager