Welsend

Welsend runs delivery centers in 26 cities in China, the Philippines and Malaysia with a workforce of 18,000+ people supporting the country’s industry leaders in manufacturing, technology, eCommerce, travel and transportation, and financial services etc. with customer engagement solutions across support media: phone inbound and outbound, chat, email, and social media.

With recent critical wins of business from global household names, Welsend is making the value of combining state-of-the-art technology, world-class operations, and in-depth local knowledge into cost-effective and reliable solutions recognized by MNCs.

What’s the point of not leveraging all competitive advantages the country offers? - If you’re thinking along this line, let’s talk!

A few facts about us:
~ 70% sites located in Tier3/4 cities, with labor cost 20-35% lower than Tier 1/2 cities;
> 90% site management hired locally;
~ 30 days on average needed to hire a team of 200 people;
> 90% employee satisfaction; >95% client satisfaction;
< 60 days needed to set up a brand-new site in any city of China, the Philippines and Malaysia.