Xceed

Xceed is the leading multilingual Business Process Outsourcing Service provider in EMEA region with a capacity of more than 10,000 web enabled multi channels stations. Xceed manages various outsourcing agreements with key government & commercial accounts in 10 different languages.

Xceed currently has sites in Egypt, Morocco, Mauritius, UAE in addition to a new site in Saudi Arabia.

* Services
Inbound Services
Outbound Services
Back office Services
Infrastructure Management Services
Recruitment Process Outsourcing
Helpdesk Support Services
Social Media Analysis Services

IAOP's Best Global Outsourcing 100™ 2009 till 2013, 2019,2020,2021,2022 & 2023
IAOP's Impact Sourcing Champions Index 2020,2021,2022 & 2023
Xceed Impact Sourcing Award 2020 - Shortlisted Companies to watch
Best Career and Skill Paths Award -2008
Best Recruitment Program Award -2009

INSIGHTS Middle East Call Centre & CX Awards
President’s pick “Value Creation” Problem Solver - 2019
President’s pick “Top 3” Problem Solver Award – 2019
President's pick "People Development" problem solver 2021
President's Pick - NPS Success Story Problem Solver 2022

Gulf sustainability awards
•Gold winner – Best CSR initiative 2022
•Short listed – Best Response 2023
•Gold Winner – Best Government Sustainability Initiative 2024

ICXA – International Customer Experience Awards
•Short listed – Best ESG Framework 2024

IBXA (international Business Excellence Awards)
•Gold winner – Best CSR initiative 2023
•Gold Winner - Best Diversity, Equity and Inclusion Program 2024

Global ESG Awards
Gold award for our initiatives in “Generating Employment & Promoting Descent Work Environment” 2023

* Certificates
- COPC release 7.0
- ISO 22301:2012 Business Continuity Management
- ISO 45001-2018 (Intertek)
- ISO 9001-2015 (Intertek)
- ISO 14001-2015 (Intertek)
- ISO/IEC 27001:2005 Information Security Management System- BSI
- ISO 22301:2012 Business Continuity Management System — BSI
- ISO/IEC 27001:2013